Placement Manager

Job Title: Placement Manager

Location: Nashville, TN (remote-friendly, with in-person meetups as needed)

Option: We would entertain someone who has previously lived in the Nashville area, or someone willing to relocate to the Nashville area- with relocation assistance offered

Reports to: Vice President of Placements

About Southern Standard Nannies

Southern Standard Nannies is Nashville's most trusted boutique nanny agency. We build placements that last, not just placements that close. That distinction matters more here than almost anywhere else you could work.

*Please note: there is a special instruction under “To Apply”*

A note on this opening

We've opened this role because our Nashville market is expanding. We're taking on more and more incredible clients and want to continue offering the same high level of service and support our agency has become known for. We are being exactly as selective about who fills this role as we are about who we place with our families.

This isn't a role to grow into carefully over your first year. We need someone who can walk into it with the composure and confidence this client base requires from day one.

A note before you apply

Candidly, I can tell when a cover letter was run through an AI tool in order to hook my attention. I'm not against people using AI as a tool in their actual work (with bumper guards), but when it comes to telling me who you are and why this role matters to you, I want to hear your voice, not a polished version of nobody in particular.

So here's what I'm asking. Don't send me a paragraph engineered to catch my attention. Send me a few honest sentences about what you actually believe about this work, what kind of impact you want to have, and how you want to show up day to day. It doesn't need to take you an hour. It needs to be true.

The last person I hired into a role like this wrote me something that told me exactly who she was before we ever spoke. That's what I'm hoping for again.

Position Overview

This role co-manages a docket of active searches for our Nashville families. It's client-facing, detail-heavy, and emotionally demanding in ways that don't show up on paper. Parenting is one of the most personal things a person will ever navigate, and families come to us in the middle of that. You'll be trusted with real vulnerability. You'll also be trusted with real systems, real documentation, and real follow-through.

You will not be doing this alone. You'll have dedicated administrative support built into the role, someone handling the behind-the-scenes tasks so that your time and energy stay exactly where they should be: warm communication, timely responses, and making sure every family we work with feels held and seen from the first call to the last signature. Your job is the relationship. The paperwork is covered.

This is also a growth role. The people who do this well earn a bigger docket and more senior client relationships over time.

I hold this role to a high bar because, frankly, our clients hold us to one. I expect availability, warmth, kindness and the ability to get to the point quickly– because our families' time matters and we’re here to give that back to them. I’m looking for intentionality in every search, so that when you bring a family their match, it's the right one, not just an available one. It’s not about the quantity of interviews a family is taking on– it’s about how many of those individuals are a PERFECT fit for them. This is a role I'm deeply particular about, because whoever holds it becomes the face of Southern Standard Nannies to the families who trust me (and us) most.

Key Responsibilities

• Manage a docket of active searches for Nashville families, serving as their primary point of contact throughout the process
• Lead intake calls with families, documenting everything accurately and consistently in our systems
• Conduct finalist interviews with candidates, taking real-time notes rather than reconstructing them later
• Support finalists through offer and acceptance, keeping everyone aligned on next steps
• Keep documentation and data hygiene airtight across every active search, with administrative support handling routine upkeep so you can stay focused on the relationship
• Counsel families on hiring decisions, compensation, and onboarding with sound judgment
• Work with families across a wide range of backgrounds and beliefs with equal warmth. Personal views stay personal
• Escalate complex or high-stakes situations to the VP of Placements rather than navigating them solo
• Care about retention as much as closing. A placement that doesn't last isn't a win

Qualifications & Skills

• Real experience managing multiple relationships at once without dropping details
• Strong written and verbal communication, direct and warm, without wasting anyone's time
• Comfort living inside structured systems and doing consistent note-taking, this isn't optional
• Demonstrated ability to stay composed and warm with clients whose views differ from your own
• Background in the nanny or household staffing industry is a plus, but backgrounds in education, counseling, or client services are just as strong a fit, sometimes stronger
• A self-starter who works within systems rather than around them

Personality Fit

We're looking for someone who:

• Stays calm and grounded, even in a hard week or a difficult call
• Treats documentation as a point of pride, not a chore
• Builds real rapport with people while keeping a healthy emotional distance from outcomes
• Wants a long runway here and is willing to earn it by being reliable first
• Understands that a large docket and a strong close rate mean nothing if the placement doesn't hold
• Holds themselves to the same high standard we hold for our clients: available, warm, precise, and intentional

Compensation & Benefits

• Base salary of $65,000, with commission tied to placements. Year-one total earnings typically land between $85,000 and $100,000
• Dedicated administrative support to handle behind-the-scenes tasks
• Health insurance through our Gusto-based plan
• Two weeks of PTO annually, with opportunities for additional PTO tied to KPI achievement
• 14-day paid holiday package
• Paid parental leave (12 weeks) and paid bereavement (and miscarriage) leave (3 weeks), with staggered/gradual re-entry available
• Ongoing coaching and mentorship from our VP of Placements, CFO, and CEO

To Apply

Send your resume and a few honest sentences (not a polished pitch) about what steady, intentional client work means to you and what you want your impact to look like, to

[email protected].

In your subject line, tell us one word your closest friend would use to describe you when you're stressed.

Please note: while your application stays confidential throughout the interview process, any offer is contingent on a reference from your most recent employer. This is non-negotiable. Please take this into consideration when applying, especially if you’re currently working for an agency in the household staffing space. Our CEO is connected in the industry– and she’ll want to speak with your employer. In full transparency, we’ve had candidates apply in the past who work for other agencies and they have high anxiety about the reference checks that will be performed because this is a highly personal industry of close knit teams. Please trust we understand that and will do our best to work with you on making you comfortable throughout the process. We’re overcommunicators- and we can be trusted to discern between a highly emotional reference and the truth of the job performance.