Platform Architect

Job Description This is a remote position. Our client, a leading multinational information technology services and consulting company is recruiting for a Platform Architect to join their business in India . Position Title: Platform Architect Position Type: Permanent Start Date: ASAP Location: PAN India - Remote - with occasional trave l Contact: Divya Shetty | +49 (0) 89 23 88 98 87 Role description: Sprinklr Platform Architect (TPA) serves as technical lead driving the design, deployment, and optimization of scalable Contact Center as a Service (CCaaS) solutions. TPA is engaged early in the project, working closely with the Engagement managers, solution consultants, implementation team and product team. From pre-sales scoping to solution delivery, TPA ensures that the solution architecture meets the customer's goals and provides support and inputs for creating scope of work. Core responsibilities: Solution design and implementation: Support the sales process by reviewing solution design. Evaluate implementation strategies and customize estimates for TPA-assigned accounts. Provide consultation to stake holders with appropriate design & solution approaches, managing technical implementation decisions, defining solutions and identifying critical risks throughout the engagement lifecycle. Working with the solution consultants and engagement managers to ensure solution designs meet customer needs. TPA initiates and owns the design and associated artifacts like LLD , Security compliance documentation etc to build an adequate operational foundation. Enterprise architecture: Analyze business and technical requirements to create a comprehensive architecture, including low-level designs (LLDs) and an architectural blueprint for digital transformation. This framework will be essential and should be easy for consumption by the implementation team. Work closely with all stakeholders to map out solution builds. Align technical architecture with business goals and act as a trusted advisor to customers. Implementation of Best Practices and Templates: Implementing best practices and configuration: Guarantee instance health by verifying configuration and workflow. Sprinklr best practices and improvement guidelines for different configurations. UAT and Sandbox protocol compliance: Maintain system health by enforcing UAT and sandbox protocols to ensure compliance with best practices throughout the configuration lifecycle. Delivery Operating Model Governance: Go-Live supervision and support: Create a governance process that ensures successful implementation. End User Acceptance and continuous support while maintaining alignment with customer goals. Project delivery and handover: Work with strategy consultants to support project delivery for delivery and customer success teams. Engage during the design process to provide oversight and answer operational questions. Thought leadership and customer advocacy: Thought leadership and sharing best practices: Provide thought leadership by sharing best practices, industry use cases, and learning from previous projects to improve customer experience. Account-Level Awareness & Strategic Initiatives: Remain informed of prominent Managed Services (MS) initiatives on assigned accounts to ensure alignment and continuity across customer engagements. Qualifications & Skills: Education: Bachelor's degree in Computer Science information technology or related fields (will be specially considered) Experience: 8+ years in cloud solution architecture. Contact Center Solutions or digital transformation Technical Skills: Expertise in CCaaS platforms (Sprinklr, Avaya, Genesys), cloud architecture (AWS, Azure), and DevOps principles. Soft Skills: Strong Communication Advisory skills and project supervision. Certifications: AWS, Azure, or related cloud solution certification required. For more details contact: sales( at)manningglobal.com Quoting reference: IN_MGDS_PA Or call Divya on: +49 (0) 89 23 88 98 87 View our latest jobs: www.manningglobal.com Follow us on twitter: @ManningGlobal If you know of anyone within your network who may also be interested in this position,would you please forward this ‘Email & Role’ to them. Please note: That we do all we can to respond to all applications but if we have not contacted you within 2 days following your application - its likely we have not shortlisted your CV for the position. Manning Global cannot consider your application for this role if you are working for the customer we are recruiting for If you are working for the client we are representing, but have confirmation you are leaving a permanent or contract position, please discuss this with us, so we can discuss representation with you. 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