Platform Operations Executive

Fastmarkets is an industry-leading price-reporting agency (PRA) and information provider for global commodities, providing price data, news, analytics and events for the agriculture, forest products, metals and mining and new-generation energy markets. Fastmarkets' data is critical for customers seeking to understand and predict dynamic, sometimes opaque markets, enabling trading and risk management. Fastmarkets is a global business with a history dating back to 1865 and is built on trust and deep market knowledge. It has more than 700 employees spread across global locations in the UK, US, China, India, Singapore, Brazil, Belgium, Bulgaria, Finland and beyond. Hands-on operational role responsible for running a commodity trading/B2B commerce and price discovery platform during Asian trading hours. Combines real-time platform operation, participant support and platform testing with client engagement across Asian commodity markets. Responsibilities Platform Operations Operate and monitor live trading sessions during Asian hours, ensuring the platform runs within defined parameters and managing handover to/from the London desk. Provide first-line participant support during Asian trading hours — resolving queries on order handling, connectivity and platform functionality in real time. Manage trade facilitation desk— execute instructions on behalf of customers, encourage market participants to place bids and offers on the platform to build visible liquidity, inform market participants of activity on the platform. Monitor volatility controls and escalate breaches immediately. Escalate observations of unusual or suspicious trading activity to Compliance. Market Development Support Build and maintain working-level relationships with Asian market participants — producers, converters, traders — to drive platform adoption. Deliver product demonstrations, platform walkthroughs and training to Asian prospects and participants. Gather and document market intelligence — participant feedback, competitive dynamics, trading behaviour — and feed it back to London in a structured format. Coordinate with the London-based counterpart on cross-regional handovers, participant coverage and global pipeline. UAT & Platform Testing Support business UAT activities for platform upgrades and new features — executing test scripts, logging defects and validating fixes across Asian trading hours and participant scenarios. Test Asian-specific platform configurations (trading hours, participant profiles, connectivity) prior to go-live and major releases. Coordinate with Technology and the London desk on release schedules and rollout verification. We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission to provide the world’s leading and most trusted price reporting, events, and intelligence service for the markets we serve. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully. If you are open-minded, curious, resilient, solutions-oriented and committed to promoting equality, then read on. KNOWLEDGE, EXPERIENCE AND SKILLS We are looking for an individual who is highly motivated, driven, and have a passion to be part of a fast-paced, successful team. Being a strong team player is also important as well as someone who is happy to work flexibly. 2–5 years in commodity trading operations, exchange operations, venue support or commodity sales/business development in Asia. Working knowledge of Asian commodity markets. Mandarin language skills essential; other Asian languages desirable. Familiarity with trading platforms, auction mechanisms or commodity exchanges. Experience with UAT or platform testing in a trading environment is desirable. Comfortable operating across time zones and cultures with strong interpersonal skills. Self-starter who can work independently while coordinating with a global team. If you're excited about the role but your experience, skills or qualifications don't perfectly align, we encourage you to apply anyway. Our Values Fastmarkets people come from all different walks of life. It’s this mix of brilliant personalities, experiences and insights that gives us that warm, open, and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are, there are six things we all have in common – and they form our Fastmarkets values. Created by our own employees to reflect some of the personal traits that Fastmarkets people have, our values are key to what makes our culture unique. They reflect who each of us are and they're embedded in everything we do. Our values are: METRICS DRIVEN. We use insights to improve our customers’ experience and our business performance ACCOUNTABLE. We are accountable to ourselves and those we work with: we keep our promises and get things done GROWTH MINDSET . This value enables us to be nimble to the changing realities and operate with a sense of urgency INCLUSIVE. We are inclusive and respectful, celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day. CUSTOMER CENTRIC. We are customer-centric in all that we do COLLABORATIVE. We are collaborative, able to work across teams and capitalise on the diversity of intellect, perspectives, and experiences. We are committed to ensuring all candidates feel welcomed and supported. Should your application advance and you require accommodations for the interview process, please inform us so we can make the necessary arrangements. Reward and benefits at Fastmarkets We believe in fair pay and benefits that support you both inside and outside of work. Through Fastmarkets Rewards, you'll have access to a range of core benefits and a flexible allowance, giving you the freedom to tailor your package to suit your lifestyle, wellbeing and financial priorities. We know that everyone's needs are different, so we've designed our benefits to support our diverse global team wherever they're based. Specific benefits may vary by country and role. You’ve read a little about us – now it’s over to you! If you like what you’ve read so far and think you can see yourself as a Fastmarkets person, it’s time to fill in your application form. This form is an important part of the selection process: it’s used to determine whether or not you’ll be chosen to have an interview and acts as a basis for the questions we’ll ask you on the day. It’s vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why you’re great.