Platform Operations Manager

WHAT YOU WILL BE WORKING ON​ What you will focus on Taking part in supervising titles with relevant Game Teams and other parties inside the company, with the target to improve their profits. Supervising the titles assigned under your responsibility (including but not limited to processes, P&L, game development metrics, store presence, featuring requirements, etc.) to deliver the projects on time with top-quality Gameloft standards and following all platforms' requirements. Be the owner in front of HQ and other related managers in regard to diverse topics related to the platforms managed for the titles under your responsibility. What it means on a daily basis​ Supervise assigned titles across process, P&L, development metrics, store presence, featuring requirements, and platform compliance. Work closely with Game Teams (PROD, QA, GD, GFX, etc.) to plan resources efficiently and support smooth project execution. Monitor project progress regularly, anticipate issues, and provide guidance to ensure on-time delivery and high-quality output. Track game health and KPIs, and act as a problem solver for issues related to servers, IAP, ratings, crashes, sales, alarms, and other operational topics. Propose platform or gameplay improvements when needed to optimize key metrics such as costs, installs, DAU, PAU, ARPI, and ARPDAU. Support implementation of new features and HQ requests, and provide timely status updates. Prepare ad-hoc reports and support cross-division operational tasks when required. Serve as the central contact for Game Managers, HQ, and other stakeholders, ensuring clear communication, issue follow-up, and smooth project progress. Report regularly to Game Manager, Game Operations Director, Operations Management, HQ Top Management, Exec Producers, and transversal managers. Recruitment Journey Only candidates whose qualifications align with the role will be contacted. We sincerely appreciate your understanding. (1) Screening call with HR (30 mins) (2) Test (3) Interview(s) (4) Offer WHAT YOU NEED TO SUCCEED​ Understanding of managed platform procedures and techniques. Basic knowledge of game development. Technical knowledge of platforms. WHO YOU ARE Solid service mindset and stakeholder management. Clear, fact-based communication with diplomatic negotiation skills. Good organization and resource planning. Leadership and ability to raise team performance standards. Decision-making based on facts and metrics. Open-minded, receptive, and constructive. Team-oriented and committed to shared goals. High sense of ownership and accountability. Recruitment Process: (1) Screening call ( Only candidates whose qualifications align with the role will be contacted.) We sincerely appreciate your understanding. (2) Test (3) Interview(s) (4) Offer Work Location and Hours: Work location: 3rd & 4th floor, Lilama 10 Tower, 56 To Huu, Dai Mo, Hanoi. Work hours: 08:30 AM - 06:00 PM, Monday - Friday. Benefits: A hybrid working model. A diverse workplace environment, with over 5+ nationalities, where hundreds of world-renowned game titles were born. A range of well-being events and policies to support employees physically, mentally, and emotionally. An open-space office, a cafeteria, a terrace, and a Gaming Area. Various training packages, including internal training, sponsorship training, and e-learning (iLearn, Udemy,...). Opportunities to collaborate and train with Gameloft worldwide experts and develop yourselves. An attractive monthly salary alongside Tet and other performance bonuses. Minimum 12 days of paid annual leave, plus 5 days of paid sick leave, Christmas leave, Birthday leave,... 100% coverage of mandatory insurance and extra healthcare insurance. A monthly allowance to support lunch meals and working-from-home electricity and Internet bills. Other benefits from one of the best employers in Vietnam. Life at Gameloft You want to work in a fast-growing industry and create games downloaded more than 1 billion times per year. You want to be part of a skilled and supportive team of skilled people who create video games. You want to play a part in a lively, supportive workplace. You want to join a global company and meet great people around the world. You will have an employment agreement with attractive pay and benefits. You are looking for a fun place to work in the heart of the city. How to proceed Ready to level up your career? Apply now and help us create the next great game! Please note: To ensure a fair and compliant recruitment process under the General Data Protection Regulation (GDPR), please submit your application through the official job posting via Gameloft website, Gameloft or Gameloft Vietnam LinkedIn pages, or SmartRecruiters. Applications sent via email or LinkedIn messages will not be considered. Due to the high volume of applications, only candidates whose profiles most closely match the role needs will be contacted by our recruiters. We sincerely appreciate your understanding and interest. What's more? Want to know more? Visit our websites: Hanoi Studio website LinkedIn page Facebook page