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- Player Engagement Agent - German/English - Remote in Poland
Player Engagement Agent - German/English - Remote in Poland
Keywords Studios Katowice , Posted 2 days ago
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Junior
Full time
Negotiable
Relocate, Remote, Gdansk, Katowice, Krakow, Lublin, Poznan, Warsaw, Wroclaw, Opole, Gdynia, Cieszyn
Since
1998, we've been on a mission to
reshape how players
interact with their
favorite games, growing into a global team of over
12,000 professionals spread across
70+ studios in 26 countries.
We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally -
Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides
technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.
Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥
What are you working on?
- The name of the project(s): Player Engagement Agent - German/English - Remote in Poland
For which tasks (responsibilities)?
As a Player Engagement Agent, you'll serve as the essential link between our clients and the gaming community. Your responsibilities include investigating and delivering prompt, quality responses to players' questions while providing valuable feedback to our developers. Join our team for a dynamic workspace, continuous growth opportunities, and the chance to make a meaningful impact. Level up your game and apply today! 🚀🔥
- Deliver excellent customer support to players.
- Investigate and resolve player inquiries promptly using written communication (no phone calls).
- Assist internal teams with project-related requests, ensuring smooth collaboration.
- Play a crucial role in gathering and delivering player feedback according to established procedures.
What kind of professional are we looking for?
- Mastery in C1-C2 level German proficiency, with English at B2 level or higher.
- Excellent communication skills for effective player support.
- Flexibility to adapt to various situations and player needs.
- Accountability and reliability in handling player inquiries and issues.
- Proactivity in identifying and addressing player concerns proactively.
- Proficiency in navigating knowledge bases for efficient support.
- Basic troubleshooting skills to assist players with technical challenges.
- Availability for full-time work (5 days a week), including weekends (Saturday and Sunday).
Nice-to-haves
- Previous Customer Service experience (remote or on-site/retail) is a plus.
- You have some knowledge of the community platforms (e.g. Discord, Slack) - this could be an asset.
- You are passionate about video games - this can make your job a lot more enjoyable for you, however it is not so crucial.
What are the conditions and bonuses?
- We want to make sure you have everything you need to work efficiently — that’s why we offer remote work with all the necessary equipment provided, including a computer, keyboard, headset and mouse. You’ll also have the option to visit our office at the Global Office Park in Katowice!
- We want you to stay healthy and happy - so we offer the attractive benefits package including private medical care option, My Benefit system, Multisport card, a subsidy for glasses and the Employee Assistance Program with personal, legal and financial counselling services.
- We want you to grow with us - so we offer professional development opportunities e.g. online learning platform, training sessions and open vacancies exclusively for internal candidates.
- We want you to make an impact - so we have the Employee referral program - you can invite your friend to become a fellow Keywordian and get the prize!
- We want you to be a part of our community - so we offer the unique chance to look behind the scenes of the gaming industry and the opportunity to gain valuable experience by collaborating with people from all over the world!
The selection process
- You send us your application with your updated resume.
- After reviewing your candidacy, we invite you to an online Interview via MS Teams with one of our Talent Acquisition Specialists. It’s a perfect chance to exchange questions and get to know each other better.
- If the interview outcome is positive, we invite you to our online assessment (German and English) to better evaluate your language skills. Our assessments will require typing, so we would encourage you to take it on a computer and make sure you have the keyboard in your language settings to facilitate its completion. Check your inbox to find the test invitation!
- Once you submit your test, the assessment will take approximately several days to be evaluated.
- For some projects there might be a second interview with a Team Lead or an Operations Manager.
- At the end of our journey - hopefully you will receive an offer and become our new Keywordian!
Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.
That would be it from us - now we are waiting for your move!
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Keywords Studios Katowice
Company type: Outsource
Employees: 10,001+
https://www.keywordsstudios.com
View all vacancies from Keywords Studios Katowice
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