P&O Transformation Process & Knowledge Management Lead

P&O Transformation Process & Knowledge Management Lead Job Title - P&O Transformation Process & Knowledge Management Lead Location – Amsterdam, Netherlands Hours – FTC : 12 Months Contract Why join us? Lead the design and standardisation of P&O processes and knowledge management across 19 European countries, shaping the future operating model for Mars Veterinary Health Europe. Play a pivotal role in a major transformation programme, driving process excellence, digital adoption, and employee self-service through ServiceNow. Collaborate with senior stakeholders across P&O, HRIS, IT and country teams to deliver meaningful organisational change. Build modern knowledge management practices that improve employee experience, service quality and operational efficiency. Join an international, collaborative environment where your expertise will have visible impact across a growing European business. The team You'll join the P&O Transformation team, responsible for delivering strategic change across Mars Veterinary Health Europe. Working closely with P&O leaders, Global Process Owners, HRIS specialists, IT teams and country stakeholders, the team is building a consistent, scalable operating model that supports more than 450 veterinary hospitals and clinics across Europe. The environment is fast-paced, collaborative and international, offering the opportunity to influence how people processes and knowledge are designed and delivered for the future. What we're looking for Significant experience (5+ years) supporting transformation programmes, business process improvement or organisational change, ideally within P&O/HR. Proven ability to design, document and improve business processes using structured methodologies such as Lean Six Sigma and process mapping standards (e.g. BPMN). Experience establishing knowledge management frameworks, governance models and content lifecycle processes, ideally within ServiceNow or a similar platform. Strong stakeholder management and facilitation skills, with the ability to work effectively across multiple countries and functions while balancing global standards with local requirements. Bachelor's degree in Business, Human Resources or a related discipline. Experience with Workday, ServiceNow and change management methodologies would be advantageous. What we offer Competitive salary and benefits package. Flexible and hybrid working opportunities where applicable. Career development and learning opportunities within a global organisation. Wellbeing programmes that support physical, mental and financial health. Opportunity to work on a high-profile European transformation programme with significant business impact. Inclusive, collaborative culture focused on innovation and continuous improvement. About us Mars Veterinary Health (MVH) Europe is a family of leading Veterinary care providers committed to creating A BETTER WORLD FOR PETS . Our network includes trusted brands such as AniCura and Linnaeus, operating over 450 animal hospitals and clinics across 18 European countries. Together, our teams deliver high-quality, modern Veterinary care ensuring peace of mind for pet owners through excellent access and patient safety. At MVH Europe, we prioritize a culture of accountability, inclusion, and wellbeing. We believe our purpose — to make A BETTER WORLD FOR PETS — starts with building a better world for our people. We support our teams through comprehensive wellbeing programmes, clear development and career paths and a shared passion for delivering exceptional outcomes in Veterinary care. Mars is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, please speak to us. Mars is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. Department Management and support roles Role HR Locations Amsterdam Remote status Hybrid Employment type Contract Amsterdam About AniCura Group AniCura is a leading provider of veterinary care in Europe. Our company was born out of the philosophy that sharing resources can create opportunities for better veterinary care and outcomes. Our services include a wide range of high-quality medical services covering preventive and basic health care as well as specialized care, including advanced diagnostics, internal medicine, intensive care, surgery, and orthopaedics. We also provide rehabilitation, physiotherapy, and dietary advice and offers selected pet food and care products. AniCura’s network includes 500 clinics across 17 countries in Europe, providing over 4.5 million high-quality pet consultations each year. AniCura has been part of Mars Veterinary Health since 2018. Mars Veterinary Health comprises a network of more than 3,000 clinics worldwide taking care of more than 25 million pets every year. Together, we are able to provide the highest standards in pet care and achieve our collective purpose: A BETTER WORLD FOR PETS. For more information, please visit our website www.anicuragroup.com Founded in 2011 Co-workers 12500 in 17 countries