Polar Travel Specialist AUS/NZL (APAC)

Are you a sales professional specialised in Polar and luxury tourism looking to join Secret Atlas, the pioneers of Expedition Micro Cruises, on a mission to rekindle the long-gone spirit of true exploration?

If this sounds like you, we have a unique opening to join our team!

About the role

Location: Remote (AUS/NZL timezone preferred)

Type: Full-time

Start Date: ASAP

As a Polar Travel Specialist, you’ll be the trusted guide for our guests from the moment they enquire to the moment they return home. You’ll take personal ownership of each journey, offering a seamless and highly tailored service at every step. This is a hands-on, dynamic role suited to someone who thrives on building meaningful relationships, has a deep passion for the polar regions, and shares our belief in authentic, small-group exploration.

You’ll stay up to date with the latest expedition cruise offerings and destination knowledge, and bring this expertise into every conversation. A genuine commitment to exceptional service, a consultative sales approach, and a natural curiosity for remote travel are all essential. We’re looking for someone who shares our ambition to redefine what polar travel can be.

Key responsibilities

- Combination of B2C sales (reservation - inbound) and B2B sales (business development / key account management)

- Design and deliver tailor-made travel experiences (private charters)

- Handle each sales enquiry with care and attention, ensuring every opportunity is maximised.

- Consistently meet and exceed individual sales targets and key performance indicators.

- Maintain the highest standards in the quality of products sold and the accuracy of all supporting information.

- Deliver outstanding customer service throughout every stage of the guest journey.

- Build strong, lasting relationships with clients and travel agent partners, in person or remotely.

- Strive to exceed client expectations and create genuinely memorable experiences.

- Embrace flexibility and a proactive mindset to support the needs of a fast-evolving, purpose-driven business.

Minimum requirements

- Demonstrated success in a comparable position, such as Travel Concierge or Polar Specialist, along with a strong network of professional industry contacts.

- Communication: Excellent verbal and written communication skills, you are great at time management, a quick thinker and extremely empathic.

- IT Proficiency (CRM, and sales / marketing software in general)

- Willingness to travel, we work in tourism, this is not a 9-5 job

- Fluency in English is a must, proficiency is any other language is a plus

Why should you work with us?

We’re a experience first company, run by a small, friendly team working on unique polar expedition micro cruises, photography tours and private expeditions, with plenty of room to grow. If you’ve got a passion for low-impact business, wildlife and nature, you’ll feel right at home.

We offer flexible hours, remote working, and the chance to get hands-on

There are opportunities to meet up with other team members in person, depending on where you're based. But no worries if that’s not possible, we stay connected with regular team calls, virtual team-building, and an annual in-person meet-up.

How to apply

Please send your CV and a short cover letter by clicking on the button below.

Please note that we receive a lot of applications. If you don’t hear back from us within two weeks, your application has been unsuccessful.

Thank you in advance for your time, and we look forward to welcoming our new member onboard.