Practice Manager (Maternity leave cover)

Position: Practice Manager Working Hours: US Hours (9am-5pm EST) Full-Time, Remote Work. Salary: South African Rand (ZAR) Contract Type: Maternity Leave Cover. This role is initially a maternity leave contract; however, due to business growth, there is a strong possibility that the successful candidate may be retained if additional support continues to be required. We are seeking a highly organized and proactive Practice Manager to oversee and optimize the day-to-day administrative and operational functions of our organization. This role is responsible for improving business processes, ensuring operational efficiency, maintaining compliance, and supporting cross-functional teams to deliver exceptional service. The ideal candidate is a strategic problem-solver who enjoys creating structure, improving workflows, and driving operational excellence. Key Responsibilities Oversee the daily operational and administrative functions of the business. Develop, implement, and continuously improve operational processes, policies, and Standard Operating Procedures (SOPs). Monitor workflows to identify bottlenecks and implement process improvements. Coordinate cross-functional projects and ensure action items are completed on time. Support leadership with operational initiatives, business improvements, and strategic projects. Ensure accurate documentation, record management, and operational consistency across departments. Collaborate with internal departments to ensure smooth day-to-day operations. Support scheduling, documentation, and service coordination where required. Resolve operational and administrative challenges efficiently. Promote a culture of accountability, continuous improvement, and operational excellence. Provide guidance and support to administrative staff when needed. Maintain professional communication with clients, providers, caregivers, and internal stakeholders. Ensure a high level of customer service through efficient operational support. Address operational issues promptly while maintaining confidentiality and professionalism. Ensure all processes comply with HIPAA and company confidentiality standards where applicable. Prepare operational reports, dashboards, and performance metrics for leadership. Monitor key operational KPIs and recommend improvements based on data. Ensure compliance with company policies, healthcare regulations, and operational standards. Assist with quality assurance initiatives, audits, and process reviews. Manage operational software platforms and internal systems. Identify opportunities to automate manual processes and improve efficiency. Troubleshoot workflow and system issues, implementing effective solutions. Assist with the implementation and optimization of new technologies and operational tools. Minimum 3 years' experience in an Administration Manager, Operations Manager, or similar leadership role. Previous experience within the healthcare, social care, ABA, or medical administration industry is essential. Strong operational and administrative management experience. Excellent organizational, planning, and project management skills. Strong written and verbal English communication skills. Advanced proficiency in Microsoft Office and Google Workspace. Experience with scheduling, documentation, and administrative systems. Ability to manage multiple priorities and work in a fast-paced environment. Strong problem-solving skills with a focus on process improvement. Experience developing and implementing Standard Operating Procedures (SOPs). Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.