Practice Services Manager II: Billing, Collections, & Reimbursement

Summary Work independently under the direction of the Executive Director/Director to manage the activities of a statewide, college-wide, or department-wide program. Provide direction and guidance to the team to facilitate the achievement of the program’s goals. Hybrid Work Arrangement: 90% Remote, 10% onsite, must reside in the metro Milwaukee, WI area. Primary Responsibilities Maintain reimbursement timeline, including tracking deadlines for deliverables. Develop and manage budget. Schedule people and material resources. Ensure compliance with regulatory and institutional resources. Oversee the collection, analysis, and dissemination of claims data. Coordinate and creates development of materials including educational materials, marketing materials, websites, forms, and reports. Oversee the development, implementation, and maintenance of comprehensive databases and files related to the program. Organize internal and external meetings, site visits, and special events. Create and oversee training for Billing, Collections, and Reimbursement employees. Monitor team performance and provide coaching and feedback. Coordinate and manage activities, including acting as a liaison with internal and external stakeholders. Ensure reimbursement data and progress are reported to stakeholders. Lead and participate in appropriate committees relevant to the advancement of the program and the profession. Other duties as assigned. Knowledge – Skills – Abilities Excellent oral and written communication skills are essential. Strong critical thinking, problem-solving and attentiveness to detail required. Strong computer skills. Advanced knowledge of the program study area. Excellent ability to motivate and engage team members Qualifications Appropriate experience may be substituted on equivalent basis. Minimum Required Education: Bachelor’s degree Minimum Required Experience: 8 years experience in multi-payer physician reimbursement with equivalent size scope. 5 years in a supervisory or leadership role. Preferred Experience: Experience within an academic medical setting preferred. #LI-RT1 Physical Requirements Work requires occasionally lifting moderate weight materials, standing, or walking continuously. Work Environment Occasional exposure to dust, noise, temperature changes, or contact with water or other liquids. Work is performed in an environmentally controlled environment. Sensory Acuity Ability to detect and translate speech or other communication required. May occasionally require the ability to distinguish colors and perceive relative distances between objects. Why MCW? Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options 403B Retirement Package Competitive Vacation and Paid Holidays offered Tuition Reimbursement Paid Parental Leave Employee & Family Assistance Program (EFAP) Pet Insurance On campus Fitness Facility, offering onsite classes Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc. For a brief overview of our benefits see: Benefits Overview For a full list of positions see: MCW Careers At MCW all of our endeavors, from our internal operations to our interactions with our partners, are driven by our shared organizational values: Caring – Collaborative – Curiosity – Inclusive – Integrity – Respect. We are committed to fostering an inclusive environment that values diversity in backgrounds, experiences, and perspectives through merit-based processes and in alignment with all applicable laws. We believe that embracing human differences is critical to realize our vision of a healthier world, and we recognize that a healthy and thriving community starts from within. Our values define who we are, what we stand for and how we conduct ourselves at MCW. If you believe in embracing individuality and working together according to these principles to improve health for all, then MCW is the place for you. For more information, please visit our institutional website . MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination: The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering an inclusive community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.