Practice Success Manager

About Us Finni Health, a rapidly growing company (400% growth, approaching profitability, backed by General Catalyst), is seeking a Practice Success manager to drive operational excellence and support our scaling efforts. We're revolutionizing Applied Behavior Analysis clinics by helping providers grow their businesses while delivering top-tier patient care. About the Role As a Practice Success Manager at Finni, you’ll be at the forefront of empowering our providers to run thriving, high-quality practices. You’ll serve as a trusted advisor and operator, helping providers navigate everything from clinical operations to revenue optimization. This is a high-impact, cross-functional role where you’ll work closely with our leadership team, drive strategic initiatives, and bring operational clarity to fast-growing ABA and mental health practices. If you’re energized by problem-solving, relationship-building, and helping small businesses succeed, this is the role for you. About you Mission-Driven & Provider-Centric – You believe in Finni’s mission to democratize autism care and are passionate about helping providers grow successful, compliant practices. Trusted Operator & Advisor – You’re the calm in the chaos and a strategic partner to providers—able to guide them through clinical, financial, and operational decisions. Analytical Problem Solver – You dig deep into challenges, quantify issues, and build thoughtful, customized solutions that drive measurable outcomes. Process & Data-Oriented – You thrive on improving systems, managing projects, and using data to drive smart, scalable decisions. Resilient in Ambiguity – You’re energized by the unknown, taking initiative in unstructured situations and confidently shaping strategy in fast-moving environments. What will you do day-to-day? Project manage and ensure that the provider launches are progressing at the fastest timeline. Create presentation decks and quarterly business reviews of each practice, ensuring they are getting maximum value of Finni. Partner with providers to understand their goals of scaling their practice. Lead all of our communication to providers through Google Meet, Slack, and email for proactive and reactive customer support. Become an expert on all things Finni and answer all customer questions and concerns. Oversee critical CX operations, including training, help center & knowledge base content, self-service, tools & software, scheduling, and reporting. Work with the cofounders to build out better processes and tooling cross-functionally Set up SLAs and KPIs for our provider success function. Benefits 401(k) Health insurance Dental insurance Vision insurance Flexible schedule Paid time off Paid Holidays