Principal Account Manager

Compensation $90,000 - $100,000 per year + potential bonus opportunities Location: Hybrid, Omaha, NE or Remote The job: Buildertrend is seeking a Principal Account Manager to drive customer satisfaction, retention and long-term success for our most valued clients. As a trusted advisor and strategic consultant, you’ll own a portfolio of 150–250 key accounts, building deep relationships and aligning each customer’s business goals with Buildertrend’s platform and services to deliver measurable outcomes. This role works closely with Onboarding, Sales, Product, Legal and Enablement to strengthen engagement, identify risks and opportunities through data-driven insights, and help customers get the most value from Buildertrend. What you will do: Serve as the primary point of contact and trusted advisor for a portfolio of 150–250 key accounts, owning each relationship to support satisfaction, retention and long-term success. Support each customer’s first 90 days by joining the Onboarding Manager-led kickoff call and conducting 30, 60, and 90-day checkpoints to keep progress on track. After onboarding, lead 1:1 training sessions to drive product adoption and conduct Quarterly Business Reviews throughout the customer’s first year, while connecting clients with webinars, digital resources and support when appropriate. Understand each client’s business goals, develop strategic account plans and maintain deep knowledge of Buildertrend’s platform to recommend relevant features, best practices and solutions. Use insights from Salesforce and Gainsight to monitor performance, anticipate needs, identify risks and uncover upsell and cross-sell opportunities. Proactively resolve issues that could impact renewals while driving strong logo retention and renewal close percentages. Partner with Onboarding, Sales, Product, Legal and Enablement, and travel domestically at least once per month to create a seamless, value-driven customer experience. Embrace using AI as a tool to enhance your work, while remaining open to learning, applying critical thinking, and owning the quality of your final work Who you are and what you need: 5+ years of account management experience with a proven track record managing, retaining and growing a high-value client base; relevant prior experience counts regardless of where it was earned. Deep understanding of the construction industry and its unique challenges is strongly preferred. Exceptional interpersonal and communication skills, with the ability to build strong relationships and influence at all organizational levels. Strong strategic thinking, problem-solving and negotiation skills, paired with a proactive approach to delivering creative solutions. Proficiency in Salesforce, Gainsight, Microsoft Suite and other Customer Success tools, with a track record of accurately managing customer interactions and engagement plans. Experience using AI tools in day-to-day account management and the ability to explain how you’ve used AI to strengthen and grow your book of business. Strong organization and adaptability, with the ability to manage a large book of accounts and multiple priorities; work in-office 4 days per week if located in the Omaha area; and travel domestically at least once per month. We are giving you: Exceptional health packages, including medical, dental, and vision coverage, plus life insurance and short- and long-term disability benefits A 401(k) plan with Buildertrend matching contributions to help you plan for the future Generous paid time off, 11 paid holidays, plus personal days to make sure you have time to recharge Parental leave and paid sabbaticals to support you during life’s big moments Volunteer time off – because giving back matters Wellness program and onsite fitness center to keep you feeling your best Opportunities for hybrid or remote work to give you the flexibility you need Technology reimbursement to help cover costs for the tech you need to do your job from home Free daily lunches when you're at our HQ office, plus monthly events to connect with your team Who we are: Great builders don’t just manage projects – they run successful businesses. That’s where Buildertrend comes in. As the leading residential construction management platform, we give contractors the power to control their financials, schedules, team workflows and client relationships – all in one system. No more juggling disconnected tools or guessing on profitability. With nearly two decades of industry expertise, Buildertrend helps builders work smarter, scale faster and stay ahead of the competition. If you want to learn more about us, check out: https://buildertrend.com/about/ Working at Buildertrend: At Buildertrend, we fully recognize that we all work so we can live better lives—we appreciate and respect that this is a job and not your whole life. What makes Buildertrend so special is a commitment to ensuring you can have the best job, work with the best people, and live your best life outside of work. Our goal is to create a culture where everyone can make an impact on our customers, communities, and each other. In short: We want you to be who you are, love what you do, and build your best life. Buildertrend Solutions, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, including natural or protective hairstyle, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy and pregnancy-related conditions, childbirth, breastfeeding, sexual orientation, gender identity, gender expression, sexual orientation, reproductive decision-making), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A “reasonable accommodation” is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Buildertrend Solutions, Inc. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process. To see the complete list of Essential Job Functions, visit https://buildertrend.com/essential-job-functions-notice/ #LI-ONSITE #LI-HYBRID #LI-REMOTE #LI-DB1