Principal AI Engineer, Applications

The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. Job Summary The Principal AI Engineer, Applications is responsible for transforming Granicus’ AI data and agent capabilities into secure, scalable, and production-grade applications and workflows that materially improve how the company operates. The role owns the architecture and hands-on development of user-facing AI applications, including guided workflow experiences, application services, enterprise integrations, identity and authorization, telemetry, deployment, reliability, and observability. This role partners closely with the Principal AI Engineer, Platform, who owns the lakehouse, canonical metric layer, agent-callable data services, reusable agents, and agent evaluation architecture. The role also partners with the Director of AI Transformation & Strategic Operations to translate redesigned business processes into applications that drive measurable improvements in productivity, throughput, quality, revenue growth, and operating leverage. What Your Impact Will Look Like AI Application Architecture & Engineering. Architect, build, deploy, and operate full-stack internal AI applications that incorporate agents, trusted business data, workflow automation, and human decision-making Workflow Productization. Convert AI prototypes and agent capabilities into durable, repeatable workflows that can be adopted across business teams. Partner with the AI Transformation & Strategic Operations team to translate process maps, user needs, business rules, and operating constraints into applications. AI Data & Agent Platform Partnership. Partner closely with the Principal AI Engineer, Platform to integrate applications with Granicus’ lakehouse, canonical metric layer, trusted data services, reusable agents, and evaluation systems. Co-design end-to-end system architecture while maintaining clear ownership boundaries between the data and agent platform and the app layer. Identity, Authorization, & Application Security. Own the implementation of application-level authentication and authorization. Partner with Security, Legal, Business Systems, and Engineering to translate policies and risk requirements into enforceable application controls. Enterprise Systems Integration. Own application and workflow integrations with enterprise systems and systems of record. Adoption, Telemetry, & Value Measurement. Instrument applications to measure adoption, engagement, workflow completion, cycle time, and other operational indicators. Partner with the AI Transformation & Strategic Operations team to connect product telemetry to business outcomes. Engineering Standards & Reuse. Establish reusable application patterns, templates, components, APIs, and development practices that allow Granicus to deliver internal AI applications more quickly and consistently. You Will Love This Job If You Have REQUIRED QUALIFICATIONS 7+ years of software engineering experience, including ownership of production applications Experience architecting and building full-stack applications, backend services, and APIs Experience integrating applications with enterprise systems of record Experience implementing enterprise identity and authorization Demonstrated ability to set technical direction and operate engineering work end-to-end as a senior individual contributor Hands-on familiarity with LLMs, agents, or retrieval systems through production work, prototypes, or internal tools Track record of translating ambiguous business problems into usable technical solutions Bachelor’s degree in Computer Science, Engineering, or a related technical field PREFERRED QUALIFICATIONS Hands-on experience shipping LLM-powered applications, agents, or RAG systems in production environments at scale Experience with multi-agent systems, orchestration frameworks, and AI evaluation methodologies Experience integrating AI models, agents, or retrieval systems into production applications Experience operating in regulated or compliance-sensitive environments (e.g., FedRAMP, SOC 2) Master's degree or graduate research experience in computer science, machine learning, or a related discipline Pay Range USD $165,000.00 - USD $205,000.00 /Yr. About Us Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! Security and Privacy Requirements Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. The Team We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey. A few culture highlights include – Employee Resource Groups to encourage diverse voices Coffee with Mark sessions – Our employees get to interact with our CEO on very important andsometimes difficult issues ranging from mental health to work-life balance and current affairs. Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more. We bring in special guests from time to time to discuss issues that impact our employeepopulation The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. The Benefits At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance—starting from day one. Here’s what you can expect as a U.S.-based team member: Flexibility & Balance Flexible Time Off – Take the time you need to rest, recharge, and live your life. Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health. Work From Home Reimbursement – Support a productive home office environment. Health & Wellness Multiple Health Plan Options – Including a 100% employer-paid plan. Employer HSA Contributions – When enrolled in a High-Deductible Health Plan. Fitness Reimbursement Program – Stay active, your way. On-Demand Mental Health Support – Access to Headspace and other wellness tools. Family & Future Paid Parental Leave – For both birthing and non-birthing parents. Traditional & Roth 401(k) – With a generous company match. Life & AD&D Insurance – 100% employer-paid coverage for peace of mind. Growth & Recognition Online Learning Platforms – Fuel your professional development. Competitive Salary & Bonuses – Your contributions are valued and rewarded. Equal Opportunity Employer Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.