Principal Field Service Engineer

Forming Our Future together FormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle — from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor’s products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America. Rooted in our core values — Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People — we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter. Shift: The regular hours for this position are day shift. Job Description: We are seeking a Principal Field Service Engineer with a strong background in customer service and advanced technical maintenance to join our Boulder-based Service Team supporting our Quantum Cryogenic product line . This role serves as a technical expert and escalation point, working cross-functionally with Engineering, Manufacturing, Quality, and Supply Chain to deliver high-quality, timely service solutions and drive continuous product and process improvements. Key Responsibilities: Perform preventative and corrective maintenance on cryogenic systems at customer sites. Lead installation and commissioning activities, including final system acceptance in accordance with defined protocols. Diagnose, troubleshoot, and repair complex equipment issues via on-site visits, telephone, and email support . Serve as a technical escalation point , managing and resolving advanced customer and system issues. Communicate clearly and professionally with customers to ensure an exceptional service experience. Complete work orders, service reports, and documentation accurately and within established timelines . Develop, maintain, and continuously improve service procedures, protocols, and technical documentation . Partner cross-functionally with Engineering, Operations, Quality, and Supply Chain to support product improvements and reliability initiatives. Deliver technical training and instruction to customers, field engineers, and internal teams. Participate in ongoing training and certification programs to maintain and expand technical expertise. Provide input into service strategy, tools, and processes to enhance operational efficiency and customer satisfaction. Preferred Qualifications: Experience supporting quantum computing, semiconductor, or cryogenic systems . Prior experience in a lead or mentorship role within field service. Familiarity with continuous improvement methodologies (Lean, Six Sigma, etc.). Experience developing technical training materials or service documentation . International field service experience. Work Environment & Physical Requirements: This is an hybrid role based in Boulder, CO, operating within office, lab, and manufacturing environments. Extensive travel is required, including frequent domestic travel and occasional international assignments. Lift and move equipment weighing 40–80 pounds (with assistance for heavier items). Routinely bend, stoop, and work in confined spaces. Work in technical environments including labs and customer facilities. ​​ Skills: Cryocoolers, Cryogenic Refrigerators, Cryogenics, Cryogenic Systems, Cryogenic Testing, Cryostats, Customer Support, Customer Support Training, Customer Technical Support, Detail-Oriented, Field Service Engineering, Field Services, Industrial Maintenance, Interpersonal Communication, Microsoft Office, Project Organization, Salesforce Field Service Lightning, Spare Parts Management, Team Communication, Technical Problem-Solving, Vacuum Pumps, Vacuum Systems Education & Experience: Minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work | Required Pay Range: $72,100.00 - $94,605.00 Pay Range Explained: This role in Boulder, Colorado pays between $72,100.00 and $94,605.00 per year, depending on your experience, skills, and background. Pay may vary in other locations. We offer a full benefits package, including medical, dental, vision, life insurance, disability coverage, a 401(k) with company match, employee stock purchase plan (ESPP), and paid time off. You’ll also be eligible for quarterly profit-sharing bonuses and flexible spending or savings accounts. Equal Employment Opportunity Statement FormFactor is an equal opportunity employer. FormFactor complies with all national, state, and local laws that seek to promote equal opportunities for any applicant or employee without regard to age, race, color, gender, gender identity/expression, national origin, sexual orientation, religion, disability, marital status, pregnancy or related condition, military service, or any other legally protected characteristics. These protections apply to all aspects of employment, including but not limited to, recruitment, hiring, training, promotions, and compensation. For roles that are designated as remote-eligible, employees cannot be located in: AL, AK, AR, DE, GA, HI, IL, IA, KY, LA, ME, MD, MS, MO, NE, NV, NJ, NM, ND, OK, PA, RI, SC, SD, TN, WV, WI, WY. This list is continuously evolving and being updated, please check back with us if the state you live in is on the exclusion list. A role is remote-eligible only when it is listed as "Remote" in the job location.