Principal Product Manager – Communication Platform & AI

Principal Product Manager – Communication Platform & AI About Us At Nextlane , we don’t just develop software solutions – we create the future of the automotive industry. We are a company that combines advanced technology with a clear vision: simplifying and digitizing every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market. We believe in the value of every team member, offering opportunities for you to develop and contribute to meaningful solutions. So… What does it mean to be a #Nextlaner? Be part of a g rowth-oriented culture. Collaborate with colleagues from all over the world. Believe in the P ower of ideas and the diversity of thought . Be committed to provide an environment where you can learn, grow, and collaborate on projects that make a global impact. Our success is measured not just by results, but also by the growth and satisfaction of those who are part of our company. At Nextlane, you’ll have the opportunity to innovate , push boundaries , and work on solutions that are transforming the automotive world. Your Responsibilities: As a key member of the team, you will be responsible for: Owning and evolving Nextlane’s Customer Interaction products, including Communication Center, AI Receptionist, and future AI-powered engagement capabilities. Defining and executing the product strategy and roadmap for customer communication experiences across voice, messaging, and workflow automation. Designing and improving core interaction capabilities such as routing, conversation orchestration, automation workflows, and AI-assisted customer journeys. Driving the adoption of AI-powered experiences, including conversational interfaces, voice automation, copilots, and intelligent assistants. Leading product discovery with dealerships, OEMs, and internal stakeholders to identify opportunities, validate solutions, and deliver measurable business outcomes. Working closely with Engineering, AI, UX, Data, and Platform teams to deliver scalable, reliable, cloud-native solutions. Ensuring seamless integration with internal systems, external platforms, APIs, and partner ecosystems. Defining success metrics and measuring product performance through adoption, customer satisfaction, operational efficiency, and commercial impact. Supporting go-to-market initiatives, customer pilots, product positioning, and commercial enablement activities. What We're Looking For: Experience: 8+ years of Product Management experience in B2B SaaS environments. Experience building customer interaction platforms, communication products, conversational systems, workflow automation tools, or AI-driven products. Proven track record delivering scalable, API-driven, cloud-native products. Experience working on products with measurable business impact, adoption targets, and revenue objectives. Experience operating in cross-functional environments with Engineering, Design, Data, AI, and Commercial teams. Languages: Fluent English (interview will be conducted in English). Additional European languages are a plus. Communication: Strong communication skills, both verbal and written. Ability to influence stakeholders across technical, business, and executive audiences. Comfortable presenting product vision, roadmap decisions, and business outcomes. Technical Skills: Understanding of conversational AI, voice automation, messaging platforms, or customer engagement technologies. Experience with APIs, integrations, SaaS platforms, and distributed systems. Familiarity with AI-powered products, conversational interfaces, LLM-based solutions, or workflow automation. Strong analytical skills with experience defining KPIs, success metrics, and ROI models. Knowledge of data privacy, security, and compliance principles is a plus. Interpersonal Skills: Ability to collaborate in a diverse and dynamic environment. Strong product ownership mindset. Excellent collaboration and stakeholder management skills. Strategic thinker with strong execution capabilities. Comfortable navigating ambiguity and solving complex product problems. Ability to collaborate in a diverse and dynamic environment. Our Recruitment Process: 15-minute introductory call with our Talent Acquisition Specialist. Interviews with the Hiring Team What We Offer: We understand that flexibility and trust are essential for our teams. Here are some of the benefits we offer: 🏡 Hybrid Work: Rotational model, 2 days onsite, three days remote. 💰 Annual Payments: 14 payments per year (12 monthly payments + 1 summer bonus + 1 Christmas bonus in November). 🍽️ Meal Voucher: €10.20 per working day. 🌴 Vacation: 23 vacation days, plus 24th or 31st December off. 🗣️ Language Training: Access to group classes in Spanish, English, or French. ⚕️ Private Medical Insurance: Multicare coverage. Teambuilding: Join us for memorable afterworks and team activities! Diversity, Inclusion & Belonging At Nextlane, we are committed to creating a space where everyone feels valued and respected . We firmly believe that diversity in experiences and backgrounds strengthens our culture and drives innovation. Support for people with disabilities . If you need any adjustments during the recruitment process, let us know so we can provide the best possible experience. Equal opportunities for all: We welcome applications regardless of age, gender, origin, disability, or any other characteristic protected by law. Join Nextlane and become part of the technological revolution in the automotive industry. Discover why we are a great place to develop your talent! Locations Portugal - Sintra Remote status Hybrid About Nextlane At Nextlane, we connect every part of the automotive value chain—dealers, OEMs, dealer groups, and technology partners—through one open, secure, and smart platform for automotive retail software. Our platform removes fragmentation by unifying DMS and CRM workflows into one connected Sales and After-Sales ecosystem—ensuring consistent data, smoother integrations, and more efficient operations across sales, service, and back-office teams. AI is increasingly embedded across our solutions, enhancing how dealers and OEMs work every day. New AI-driven capabilities improve quality, automate routine tasks, and strengthen data accuracy—bringing more intelligence and speed to sales and after-sales processes. Built on a cloud-native architecture, the Nextlane Platform delivers the scalability, security, and performance modern dealerships and OEMs need. It connects our DMS and CRM solutions with OEM systems and third-party apps, ensuring compliance, uptime, and future-ready innovation. With 700 experts supporting 10,000 dealerships in 11 countries and integrating 60+ OEM brands, Nextlane is Europe’s largest connected automotive software platform—accelerating digital transformation and continuous operational improvement. Our growing Partner Ecosystem brings together leading third-party innovators to extend platform value—helping dealerships automate workflows, boost performance, enhance customer experiences, and stay ahead of industry change. Coworkers +700