Principal Product Manager - Customer Experience and AI

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started! We have an opening for a Principal Product Manager to help us lead the charge in making Constant Contact an AI-native, mobile-first marketing platform. This is a high-leverage "builder" role designed for someone who thrives in ambiguity. Whether you are launching a brand-new AI-driven product line or modernizing an existing platform pillar, you will be on the cutting edge of how the product development lifecycle is changing. You will form clear hypotheses, use AI to test and refine them, and work closely with Design and Engineering to bring ideas to market. The focus is on rapid experimentation and learning as quickly as possible. What You’ll Do Drive Growth Metrics : Own the strategy and execution for key growth levers, specifically focusing on customer outcomes Prove Customer Value : Develop and defend "strong opinions" on how we demonstrate value to users. You’ll use insightful research and behavioral metrics to build features that make the benefits of Constant Contact impossible to ignore Lead through Influence : As a Principal IC, you will lead a group of passionate engineers and designers to deliver a vision that is actionable, research-backed, and ROI-driven Mentor the Craft : Act as a "multiplier" for the product organization. You will mentor other PMs, leveling up their product discovery, strategic thinking, and execution skills to help the entire team move faster than ever before Collaborate & Navigate : Partner with the rest of the organization to clarify requirements and navigate highly complex, ambiguous problem spaces across our squads. Who You Are You are a seasoned product leader with a track record of "doing it before." You understand the nuances of SaaS growth and are passionate about the intersection of design excellence and business results. Experienced Leader : 8+ years in Product Management, specifically within SaaS . You have a proven track record of moving the needle on retention and growth metrics Strategic & Opinionated : You don’t just take orders; you bring a perspective on what "good" looks like. You can articulate and defend a product vision to all audiences, including the executive team AI Enabled & Exploring : You know that the future of product management and PDLC go through amplifying your efforts through AI. You are actively trialling and experimenting with tools that help you become a 10x product leader Mentor & Coach : You have a natural ability to level up those around you. You value teamwork and can give/solicit the kind of feedback that raises the bar for the entire organization User Champion : You can empathize deeply with small business owners and champion their cause throughout the design and development process Agile & Adaptable : You thrive in fast-paced, collaborative environments and can balance the need for great design with the urgency of short deadlines Nice to Have Experience in the SMB (Small-to-Medium Business) space Background in early-stage startups or "internal startups" within larger companies Experience mentoring senior PMs and setting organizational product standards #LI-HK1 #LI-Remote The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave. Pay Transparency - All Full Time Employees $148,782 — $185,977 USD Why You’ll Love Us: We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups. You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities. A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues. Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us. Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands. Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact [email protected]. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. At Constant Contact, we respect personnel privacy and are committed to protecting the personal information we obtain and maintain from both current, former, and prospective employees. We maintain this Personnel Global Privacy Notice (this “Notice”) in compliance with applicable privacy laws, including the California Consumer Privacy Act (the “CCPA”) and the UK General Data Protection Regulation (collectively, the “Data Protection Laws”). Click here for a full copy of our General Personnel Privacy Notice. Notice to Recruiters and Staffing Agencies: Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.