Principal Service Delivery Manager

• Manages our technology client relationship including daily communications, weekly status meetings, and monthly KPI/SLA reporting to executives • Owns all client hosting issues and ensures they are satisfactorily resolved • Delivers regular program status updates and performance reporting • Owns all collaboration to ensure internal groups and business partners are delivering successfully • Technology escalation point for our clients • Manages our hosting profit margin and continuously strives to maximize • Manages client delivery expectations • Manages environmental change control for client awareness and acceptance • Manages numerous internal workstreams for our clients (decommissions, right-sizing, security, best practices) • Executes performance monitoring tools and reporting for proactive issue identification and resolution