Principal Strategic GTM Program Manager

About the team The Revenue Strategy & Operations is the strategic engine and connective tissue for Zillow's Agent Sales organization. We deliver the highest-impact cross-functional programs in the business, align GTM, Revenue Strategy & Ops, Marketing, Product, Engineering, and Media around a shared operating model, and architect the organizational designs that let the business scale new and existing product lines without fragmenting. About the role The Principal Strategic GTM Program Manager leads high-impact, cross-functional programs that are critical to Zillow's strategic goals, shaping program strategy, governance, and execution across multiple teams. This role operates with broad autonomy to define outcomes, navigate ambiguity, and align senior leaders and partners to deliver complex, multi-year initiatives at scale. You will define the path forward in ambiguous situations without waiting for structure to be handed to you. You Will Get To Define and drive the overall strategy, scope, and success measures for complex, multi-workstream programs that span products, operations, and technology, ensuring clear alignment to Zillow's strategic priorities Establish and lead program governance including cadence, decision forums, risk and issue management, and change control, enabling timely trade-offs and data-driven decisions with senior leaders and cross-functional stakeholders Orchestrate end-to-end program delivery by integrating roadmaps, dependencies, and resource plans across Product, Engineering, Operations, Marketing, Finance, and other partner teams, ensuring milestones are met Anticipate and resolve cross-team risks, constraints, and escalations using structured analysis and scenario planning to recommend path-forward options and maintain delivery predictability Build and maintain transparent program communications including executive-ready updates, status reports, and visualizations that highlight progress, risks, and business impact for diverse audiences Champion continuous improvement by standardizing program management practices, tools, and templates; coach other program and project managers in best practices to elevate execution quality across the organization Use quantitative and qualitative insights to evaluate program outcomes against objectives, identify optimization opportunities, and inform future strategy, backlog, and investment decisions This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $131,700.00 - $210,300.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $125,100.00 - $199,900.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are Bachelor's degree in Business, Information Systems, Operations, or a related field, or an equivalent combination of education and experience 10+ years of experience leading large-scale, cross-functional projects or programs in a technology, product, or operations environment, with increasing levels of scope, complexity, and autonomy — including the ability to define a path forward without waiting for structure to be provided Demonstrated success owning end-to-end delivery for multi-stakeholder initiatives such as platform, data, or enterprise process transformations, including roadmap integration, dependency management, and benefits realization Proven experience influencing and partnering with senior leaders and diverse functional teams to align priorities, resolve conflicts, and drive decisions in ambiguous, fast-changing environments Experience implementing or improving program management practices such as governance models, portfolio reporting, or standardized tooling to increase efficiency, transparency, and scalability; comfortable pulling and interpreting data directly to pressure-test recommendations and drive decisions Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025 , and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.