Principal Technical Program Manager

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures. Stord is seeking a highly technical, software-focused Technical Program Manager (TPM) to drive the development and scaling of our proprietary supply chain software stack. In this role, you will lead the engineering programs responsible for building our core Warehouse Management System (WMS) and Transportation Management System (TMS), while laying the architectural groundwork for a future Warehouse Execution System (WES). Because logistics innovation must be grounded in real operations, you will partner deeply with operations leadership to understand physical warehouse constraints. As Stord Labs tests advanced operational designs, you will lead the architectural discussions required to translate physical workflows into highly scalable, fault-tolerant software. We are hiring for this role at two levels (Staff and Principal) depending on your depth of software architecture experience and strategic impact. This is a role for a systems-oriented program leader who thrives in ambiguity, understands deeply technical environments, and can translate between research, engineering, and operations without losing speed or precision. What You'll Do: Architectural Leadership & Core Systems Development Software Lifecycle & Design: Drive the end-to-end software development lifecycle (SDLC) for Stord’s core WMS and TMS. Lead technical design and architectural discussions, ensuring that software development tightly aligns with physical operational realities and material flow constraints. System Routing & Execution: Ensure seamless data architecture as orders are generated through Stord's Order Management System (OMS) and routed into the WMS for execution . Operations Partnership & WES Evolution Bridging Software and the Floor: Act as a strategic partner to operations leadership. Spend time understanding the nuances of the warehouse floor to ensure our software architecture accurately reflects and enhances real-world execution, labor management, and physical routing. Execution System Strategy: Lead the software programs required to evolve our WMS capabilities into a fully functioning Warehouse Execution System (WES). Advanced Orchestration Logic: Develop the software architecture required to support dynamic task interleaving, wave/waveless planning, and tighter orchestration between automation systems, warehouse management software, and human operators . Release & Change Management (Alpha, Beta & Lab Integration) Translating Lab Workflows to Code: Ensure the software stack supports the advanced operational experiments evaluated in Stord Labs . Translate physical operational requirements—such as multi-pass picking and dynamic slotting—into actionable software development sprints . Alpha & Beta Testing Environments: Go beyond initial lab integration by managing the rigorous testing of WMS/WES software updates in structured Alpha and Beta environments. Oversee the transition of validated lab experiments into pilot deployments at live production facilities . Issue Resolution & Release Quality: Lead cross-functional triage sessions during pilot testing to identify, troubleshoot, and fix software bugs or orchestration bottlenecks before general release. Change Management & Network Rollout: Develop and enforce strict change management protocols. Ensure local facility management teams are operationally ready before software changes are pushed beyond pilot deployments and scaled across the wider fulfillment network . Basic Qualifications: Education: Bachelor’s degree in Computer Science, Software Engineering, or Information Systems. Experience: 12–15+ years of strategic engineering program management or software architecture experience building enterprise-grade supply chain systems from the ground up. Technical Literacy & Design: Deep understanding of modern software architecture, microservices, cloud infrastructure (AWS/GCP), and data schemas specific to WMS and TMS platforms. Proven ability to translate complex operational processes into technical system designs. Execution: Certified Scrum Master (CSM) or equivalent agile execution expertise, with a strong ability to manage cross-team software dependencies and release schedules. : Strategic Impact: Proven ability to define multi-year technical software roadmaps alongside operations executives. Experience acting as the ultimate technical program authority on the development of complex WES logic or TMS optimization engines. Architectural Authority: Deep expertise in designing highly scalable software systems capable of orchestrating complex routing between human labor and automation without latency or bottlenecks, even under synthetic peak order volumes . Mentorship: Track record of elevating the technical rigor of the software engineering organization, leading complex architectural reviews, and mentoring senior software staff. Travel: 25% required Bonus Points: Prior experience in innovation labs, R&D environments, or advanced manufacturing/automation programs. Familiarity with warehouse data ecosystems and system architectures (WMS, OMS, WES, WCS). Exposure to data science, simulation, or digital twin initiatives supporting operational optimization or AI-driven forecasting.