Process Analyst

About GTT GTT is a leading Networking and Security-as-a-Service provider, helping organizations securely connect people, applications, data, and clouds worldwide. Through our global Tier 1 network and innovative technology solutions, we enable businesses to improve performance, agility, and customer experience. The Role We're looking for a Process Analyst to support business transformation, process improvement, and systems optimization initiatives across the organization. Working with stakeholders across multiple teams, you'll help analyse and improve business processes, document requirements, support system changes, and drive operational efficiency through continuous improvement. What You'll Do Analyse and improve business processes and workflows. Gather, document, and validate business and system requirements. Create process maps, workflow diagrams, and supporting documentation. Support process improvement, automation, and transformation initiatives. Assist with system enhancements, User Acceptance Testing (UAT), and change implementation. Monitor project progress, identify risks, and provide recommendations. Define and track process KPIs to measure business performance. What You'll Bring Experience documenting business processes and/or system requirements. Strong process mapping and workflow documentation skills. Advanced Microsoft Visio and strong Microsoft Office skills. Experience supporting UAT and business change activities. Excellent analytical, organizational, and communication skills. Fluent English (written and spoken). Nice to Have Experience in IT, telecommunications, technology, or other complex B2B environments. Relational database knowledge. Experience supporting continuous improvement or transformation initiatives. Working Pattern Standard working hours from Monday to Friday Hybrid/Remote working arrangement based in Sofia Why GTT?: Adaptive mindset : You will be encouraged to learn, grow and develop new skills as priorities evolve. Collective impact: You will collaborate across teams and regions to deliver shared success. Customer ownership: You will take accountability for outcomes and help build trusted relationships. Join a global, supportive team where your work makes a real impact and your development is a priority. Our Commitment: We are committed to creating an inclusive environment where everyone can thrive. We value diversity of thought, experience and background, and ensure fair and equitable opportunities for all. #LI-Hybrid #LI-Remote #LI-VP1