Process Design Specialist II (Remote, US)

Ready for your next chapter? Openly has redefined the insurance experience—replacing decades of complexity with clarity. We’re the insurance provider for people who expect more and the partner independent agents have been waiting for. Building a better future for personal lines insurance requires diverse expertise and thoughtful execution. We bring together dedicated problem-solvers who are excited to challenge the status quo and do meaningful work. What Sets Us Apart Technology That Delivers: We leverage cutting-edge data to modernize underwriting and deliver tailored insurance solutions. Superior Protection: Highly customizable coverage designed to match the unique needs of modern homeowners. A Seamless Experience: Frictionless workflows for independent agents and fast, human-centered care for policyholders. Our Core Values At Openly, our people are just as important as our product. Collaboration, communication, and work-life balance aren't just nice-to-haves—they are core to who we are. We believe a great company is built on a foundation of shared values, which is why we seek out individuals driven by integrity, empathy, teamwork, curiosity , and a healthy sense of urgency. Diversity, Equity, & Inclusion We embrace individuality and know that diverse teams build better products. Our commitment to inclusion across race, gender, age, religion, identity, and background drives our culture and our business forward every day. Position Overview The Process Design Specialist plays a pivotal role within our Claims organization—the connective tissue between our frontline adjusting teams and the processes, tools, and vendor partnerships that power them. This is a role for a proactive, critical thinker who thrives at improving workflows, document processes, coordinating projects, and solving operational problems. This role demands a tech-savvy, process-minded, and self-motivated individual who can thrive in a fast-paced, performance-driven environment. If you’re energized by streamlining processes, solving complex problems, and inspiring the people around you, this role offers endless opportunities to make a tangible impact in a growth-oriented organization. Key Responsibilities Coordinate, plan, and implement projects by analyzing and understanding project scope and objectives. Drive multiple simultaneous projects and initiatives to successful, on-time completion. Liaise and communicate with project stakeholders across the claims organization regarding project details, deliverables, and timelines. Recognize operational problems by performing root-cause analysis to drive impactful solutions for the organization. Analyze and evaluate existing process workflows to identify inefficiencies, bottlenecks, and areas requiring improvement, then design and produce updated processes, procedures, and documentation with appropriate guidance and oversight. Create process maps with little to no assistance and lead process design, improvement, and root-cause analysis working sessions. Analyze data to identify opportunities and trends, monitor project effectiveness against key performance indicators (KPIs), and generate reports and presentations on process performance. Motivate, inspire, and influence peers and leaders without being their direct manager, enabling collaboration on new processes and training. What You Bring Property Claims Knowledge — 3-5 years of property claims experience, with in-depth knowledge of the claims process (FNOL, reading a policy, investigation, coverage determination, evaluation, and settlement) sufficient to support adjusting teams. Analytical Thinking — ability to break down complex concepts into manageable pieces, identify patterns, and identify a path forward. Great Communication — strong, customer-centric written and oral communication; able to communicate concisely and consistently to a wide range of internal and external stakeholders. Highly Collaborative — motivates and inspires cross-functionally; able to influence and lead teammates from various backgrounds without direct authority. Consistent Execution — delivers on deadlines while balancing competing priorities; self-motivated, well-organized, and able to work independently on assigned or leader-directed workloads. Learning Mindset — willingness to learn different methodologies and problem-solving tools, including root-cause analysis, process mapping, and project management. Technology-Forward — an early adopter who embraces new technology, processes, and software; proficient in Microsoft and Google, project management, training, and documentation tools, and AI tools; able to train peers on new tools. Data-Driven Decision-Making — able to analyze quantitative and qualitative data to identify trends, measure performance, and drive decisions at a fast pace. Nice-to-Have Capabilities & Skills Formal Lean Six Sigma certification or equivalent process-improvement credential. Background in change management or training delivery to enhance user adoption during process or system rollouts. Experience piloting innovative tools or processes to improve efficiency, particularly in catastrophe claims or systems optimization. Comfortable facilitating training and/or meetings independently and virtually to a large group. Ability to see the big picture—understanding how Claims fits into the company’s roadmap and strategic vision—and comfort managing ambiguity and complex tasks with incomplete information. Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future. Perks & Benefits Great work happens when people feel supported, valued, and empowered. From comprehensive health coverage to remote-work flexibility, our benefits are designed to care for you and your family at every stage of life. Remote-First Culture: We supported remote work long before it became standard, and we remain dedicated to a flexible, distributed team. Competitive Pay & Equity: Top-tier base salary plus ownership in Openly’s growth. Comprehensive Health Coverage: Medical, dental, and vision plans tailored to you and your family. Life & Disability Insurance: Full coverage including voluntary supplemental options. Parental Leave : Up to 8 weeks (320 hours) of paid parental leave for eligible employees (with additional disability coverage available for birthing parents). 401(k) Company Contribution : Openly contributes 3% of your gross income, regardless of whether you make personal contributions. Home Office Setup : A $1,500 upfront allowance to build your ideal remote workspace, plus a $75/month internet stipend. Professional Development : $2,000 annually to invest in courses, conferences, or resources that help you grow. "Be Well" Program : A $50/month stipend dedicated to your personal health and well-being. Volunteer Hours & Referral Rewards : Paid time off to give back to your community, plus generous financial rewards for referring great talent. Note: Select roles may also be eligible for cash incentives or sales commissions. Eligibility for all compensation and benefits is governed by applicable plan terms. Our Hiring Commitment: We believe interviewing is a two-way street. We’ve designed our hiring process to be transparent, respectful, and human. At every step, you’ll have space to showcase your strengths, ask tough questions, and discover if Openly is the right place for your next chapter. U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer and currently residing in the US will be considered. Openly is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Openly is an E-Verify Employer in the United States. Openly will make reasonable accommodations for qualified individuals with known disabilities under applicable law. We strive to provide an exceptional applicant and candidate journey when you engage with us. In an effort to respond to applicants in a timely manner, we leverage AI to organize applications and resumes based on required and applicable skills and experience. To allow our applicants to drive their initial interview experience with us, we may leverage an AI-supported scheduling tool so you can choose when to meet with our team. While AI assists with efficiency, all hiring decisions are made by our team members. Rest assured, your data is protected according to privacy laws and company policies. Contact our recruitment team with any questions about our AI-assisted hiring process.