Process Server Performance Specialist

Please note - Only internal applicants (current ABC Legal employees) will be considered for this vacancy. About ABC Legal Services: ABC Legal Service is proud to be the national leader in service of process. We are a team of 1,000 and growing, with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and continue to advance our technology and business processes to stay years ahead of the competition. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. Job Overview: As a Process Server Performance Specialist, you'll own the performance of our process server network — identifying underperforming servers, diagnosing why, and driving measurable improvement through coaching, clear expectations, and accountability. This isn't a quality-check or audit role; it's a hands-on performance-management role focused on getting servers back on track and keeping them there. You'll work daily with performance data, have direct conversations with servers, and partner closely with Recruiting and Leadership to make sure coverage and performance stay aligned. This position is remote but located in Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida. Key Responsibilities: Own a portfolio of underperforming process servers, tracking their metrics daily and identifying trends before they become bigger problems Reach out proactively to disengaged or underperforming servers to understand blockers and get jobs moving again Deliver direct, actionable coaching and feedback — set clear expectations and specific timeframes for improvement Hold servers accountable to performance benchmarks, following through consistently when expectations aren't met Field questions and resolve day-to-day blockers that are preventing servers from completing jobs on time Create a positive, engaging experience for servers even in tough performance conversations Track and escalate recurring or systemic blockers to leadership Partner with Recruiting when a server's territory needs additional coverage due to performance gaps Qualifications: Experience coaching, training, or managing performance (formal performance-management experience a plus) High school diploma or GED required Familiarity with legal processes is a plus Excellent written and verbal communication skills, including comfort with direct/difficult conversations Proficiency with Microsoft Office (Word, Excel) Strong analytical skills — comfortable pulling insight from data and translating it into action We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today! Benefits: Health, Dental, Vision insurance 401(k) with company matching Paid time off 7 Paid company holidays 4 Floating holidays per-year Life Insurance and AD&D Insurance Long Term Disability Health Care Reimbursement Flexible Spending Account Dependent Care Flexible Spending Account EAP (Employee Assistance Program) Pet Insurance Pay Range : $15.00 to $17.00 per hour Schedule - Full-Time