Product Designer

ABOUT US: Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $ 1.5B in revenue. Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital. Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings! We’re moving fast, and the numbers speak for themselves: - Partnered with enterprise brands like Google, AAA, Ro, Coursera - Raised $82M (top tier investors including Emergence & Homebrew) - Completed 500M+ calls - Driven $7B revenue for customers - Scaled to $##M ARR - Built amazing NYC (Midtown) in office culture ABOUT THE ROLE: As a Product Designer at Regal, you’ll be charged with taking the complex task of building Voice AI agents and making it simple and intuitive for our users. You will also be joining at a pivotal moment in our history, as we invest in AI building AI and completely reimagine our user experience. This role reports into our VP of Product and is a part of a small design team. You’ll partner directly with Product and Engineering in the triad, setting the bar for what great looks like and executing the redesign that carries Regal into an AI-first era. You'll go deep with our customers to understand their problems, rethink our information architecture from the ground up, and maintain and build the design system and patterns that let the whole company ship well-designed features fast. If you have strong visual taste, sharp UX instincts, and a real point of view on how AI is changing the craft of design, this role is for you. RESPONSIBILITIES: Shape the Vision for AI-First Design: Help define where Regal's product design goes as we move into an AI-first era. Partner with product and engineering to set the direction for how our experience should evolve, and rethink our information architecture so it truly meets the needs of an AI-driven product, rather than carrying over the old model. Partner in the Triad: Work shoulder-to-shoulder with Product Managers and Engineers to develop designs that meet both customer and business needs. Serve as a thoughtful partner who holds a high bar for design and helps the team make the product decisions that are best for our customers. Go Deep with Customers: Conduct qualitative user research and usability testing with our customers to understand the problems they have, how Regal solves them, and how they actually use the product, then translate those insights directly into your design work. Build the System That Lets Anyone Build: Work closely with engineering to maintain Regal's design library and patterns, ensuring everything we build integrates seamlessly and remains maintainable in our code. Develop a design framework for our AI-driven development era so anyone can build features that work within our design system. Level Up the Bar: Establish a strong working process with product and engineering so customer needs are always met, constraints are addressed, and the team ships a consistent motion of well-designed features. Serve as a leader within the product team and help level up our execution. ABOUT YOU: Minimum 4 years of Product Design experience at a SaaS company, preferably a venture-backed Seed to Series C startup Worked in an environment where you were on a small design team, and are comfortable serving on a smaller design team in a larger org AI-native—up to date on the latest AI tools (e.g., Claude Code, Cursor, Figma MCP) with a perspective on how design is changing Proficient in Figma Can speak to at least 3 major design initiatives you executed at prior companies that addressed a large surface area with meaningful customer or business impact Strong Visual Taste: You can demonstrate through multiple portfolio projects that the UI work you produce is premium and thoughtful. You have an eye, and it shows up in everything you ship. Sharp UX Instincts: You know how to design experiences that anticipate what the user needs. You balance product functionality against what's realistically designable, and you know how to design around your specific user domain. AI-Native: You're AI-pilled and up to date on the latest AI tools (e.g., Claude Code, Cursor, Figma MCP), with a real perspective on how design is changing. You're excited to build patterns so anyone can build; you know how to build scaffolding to scale, and you have a POV on how design works for a chat-heavy interface like Copilot. Proven at Scale: You can speak to at least 3 major design initiatives you executed at prior companies that addressed a large surface area with meaningful customer or business impact. Ideally, you've led two to three major face-lifts of different product surface areas. A Great Product Teammate: You live up to what makes a great teammate on the Regal product team: you go deep on everything (both customer and product), operate with urgency, seek the truth about the best solution, communicate clearly, and lead naturally. Benefits/Perks: We care about your health! Medical, Dental, and Vision plans - 80% covered by the company Flexible PTO & 11 paid holidays/year Subsidized ClassPass membership We care about future you! 401k Plan Paid parental leave Pre-tax commuter benefits We care about connection! In-office breakfast and snacks daily Happy hours, team outings, & annual off-sites Complete laptop workstation & more to come! POSITION LOCATION & OFFICE DETAILS: This position is only available in New York City (HQ- Midtown). Hybrid roles are required in office T/W/TH and office optional M/F. *If you think you’re missing relevant experience but you’re hungry and a fast learner (and can prove it), we want to hear from you!