Product Implementation Manager, iQueue for Inpatient Flow

We are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. More than 190 health systems and over 1,200 hospitals and centers across 49 states rely on our award-winning products and expert change management services to increase patient access, decrease wait times, and reduce healthcare delivery costs. We have raised more than $300 million from top-tier investors such as Bain Capital, Insight Partners, and Goldman Sachs. We have been named among the top 100 AI companies in the world. Please note that while this role is listed as available for remote, we are currently employing in the following states: AK, AZ, CA, CO, CT, DC, FL, GA, IA, IL, IN, KS, LA, MA, MD, ME, MI, MO, MT, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV . If your state is not listed, we may not be able to proceed with your application. We have offices in Santa Clara, CA and Charlotte, NC for employees who prefer to work regularly or occasionally from an office. Join our Product Implementation Team, where we partner with hospitals to make a real impact on patient care by improving bed and staffing allocation and streamline the patient journey. We’re focused on driving meaningful change that boosts efficiency, ensuring patients get the right care at the right time without unnecessary delays. In this role, you will work closely with hospital customers, clinical teams, and internal stakeholders to ensure smooth onboarding, configuration, and adoption of our technology that optimizes patient throughput and hospital capacity management. If you’re excited about enhancing healthcare delivery and making a difference, we’d love to have you on board! WHAT YOU'LL DO Lead customer implementations of our products (Patient Throughput, Clinical Staffing, or both) from kickoff and discovery through data acquisition, solution design, product configuration, validation, and rollout Partner with Customer Success team members to ensure that the product and workflows are designed and configured accurately and optimally Conduct discovery and design sessions with clinical and operational stakeholders Communicate technical requirements and ensure that customer IT and operational teams clearly understand the data and setup needs and coordinate required security and other audits Design and execute unit and user acceptance test scenarios to validate system functionality, data accuracy, and workflow configurations prior to go-live Navigate complex database structures to troubleshoot data issues and support technical requirements gathering Collaborate with Project Manager on status reporting and proactive communication Continually evaluate and improve implementation processes, outcomes, documentation, and collateral Travel up to 25-50% to customer sites WHAT YOU'LL BRING Bachelor's degree or equivalent years of related experience At least 2 years of professional experience in a client- or customer-facing role such as management consulting, customer success, or implementation management At least 3 years of experience in a role that is quantitative and data intensive Experience with healthcare IT systems including EHR data structures, HL7 messaging standards, and healthcare interoperability frameworks A maniacal obsession with customer happiness, success, and retention; you’re the type of person who will move mountains to solve problems and make people successful Experience working with cross-functional teams (product, engineering, clinical) Excellent communication, facilitation, and stakeholder management skills Strong familiarity with project management tools and best practice Willingness to travel up to 25-50% BONUS POINT IF YOU HAVE Experience working on enterprise software products Experience and passion for process improvement and Lean or Six Sigma training A graduate degree from one of the following programs: MS, MHA, MBA WHAT YOU'LL GET Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives! Competitive compensation package that includes base salary, target bonus, and stock options 401(k) Match Comprehensive healthcare benefits Generous Paid Time Off and Parental Leave Monthly reimbursement for Skill Building Monthly reimbursement for Wellness, Transportation, and/or Home Office Education Reimbursement for select courses/programs Candidates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. LeanTaaS is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone. All qualified applicants for employment will be considered without regard to race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require assistance during the application process, please reach out to [email protected]. LeanTaaS will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law. Please note: LeanTaaS is not accepting agency resumes at this time, and we are not responsible for any fees related to unsolicited resumes. Thank you.