Product Lead Digital Business Channel Management

Product Lead – Digital Business Channel Management At ING Belgium, we are transforming the way customers interact with the bank through digital channels. Within Digital Business Banking, we own several critical digital assets that power customer journeys across the organization and serve millions of interactions every day. Our teams have end-to-end accountability for products that are used not only within Business Banking, but also across multiple customer segments and tribes. The domain includes a globally relevant platform that is preparing for significant expansion and contributes to several strategic ING initiatives, alongside digital business banking capabilities that directly shape how customers interact with ING today and in the future. Are you excited by the opportunity to combine product leadership, technology, execution and people development? Do you thrive in environments where you can make a tangible impact for customers while scaling products and teams? Then join us as a Product Lead. Your role As Product Lead, you are accountable for a portfolio of four squads that own several critical digital assets within Digital Business Banking. Reporting directly to the Tribe Lead, you define and execute the strategic direction of the product cluster while ensuring successful delivery across a demanding and highly visible roadmap. You lead a team of approximately 10 to 15 Customer Journey Experts and Product Owners and create the conditions for them to excel. Together, you drive the evolution of products that enable customer journeys across ING Belgium and support ambitions extending beyond the local market. A key focus of the role is to further mature and formalize the product vision across the portfolio, translating long-term ambitions into clear roadmaps, priorities and measurable outcomes. You balance strategic thinking with execution excellence, helping teams deliver on ambitious commitments while navigating a complex stakeholder landscape. Beyond product delivery, you play a critical leadership role in increasing the craftsmanship, mastery and effectiveness of the team. With exciting opportunities ahead, you will help build high-performing teams that are ready to scale, tackle increasingly complex challenges and create lasting customer and business impact. You are also the escalation point for stakeholder alignment, governance and impediment removal, ensuring that teams can maintain focus and momentum while operating in a dynamic environment. The team You will work in a highly international environment with engineering teams distributed across Belgium, India and the Philippines, requiring close collaboration between business and technology disciplines. The portfolio combines mature platforms with significant transformation opportunities, including a globally relevant product that is preparing for further expansion and contributes to strategic ING priorities. This role offers a unique combination of end-to-end ownership, large-scale customer impact, global exposure and the opportunity to shape the future of digital banking capabilities that are used across multiple customer journeys and channels. Roles and responsibilities As a Product Lead, you: Define, formalize and execute the product vision and strategy for a portfolio of critical digital assets, translating long-term ambitions into measurable customer and business outcomes. • Own the product roadmap and priorities across multiple squads, balancing customer value, business goals, technology evolution and operational resilience. • Drive execution excellence by ensuring teams deliver against ambitious commitments and strategic milestones. • Lead and develop a team of Customer Journey Experts and Product Owners, fostering a culture of ownership, learning and high performance. • Increase the craftsmanship, mastery and maturity of the product organization, enabling teams to take on increasingly complex opportunities and challenges. • Build strong partnerships with technology leads and globally distributed engineering teams to deliver integrated end-to-end solutions. • Align stakeholders across tribes, domains and countries, creating clarity, focus and momentum around shared objectives. • Remove organizational impediments and help teams stay focused on delivery and outcomes. • Use data, customer insights and market developments to continuously improve products, customer journeys and business impact. • Ensure the portfolio remains aligned with ING's strategic priorities, regulatory requirements and operational standards. How to succeed: We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take ownership. In return, we'll support you in becoming an even better version of yourself. You are a product leader who combines strategic thinking with execution power and enjoys operating in a complex and evolving environment. You also bring: • Strong experience in product leadership, with ownership of complex digital products, platforms or ecosystems. • Proven people leadership experience and a track record of coaching, developing and growing high-performing teams. • Experience leading multiple squads and balancing priorities across a broader product portfolio. • A strong affinity with technology, platforms and APIs, enabling you to effectively partner with engineering teams and make informed product decisions. • Experience working with globally distributed teams and navigating international stakeholder landscapes. • A successful track record in transformation environments, driving change while maintaining delivery momentum. • Strong stakeholder management skills and the ability to create alignment across business, technology and management stakeholders. • A data-driven mindset and the ability to translate customer, business and technology insights into clear priorities and outcomes. • The courage to challenge the status quo, make decisions and take ownership for results. • A passion for building team craftsmanship and helping others reach their full potential. Why join us? This is a unique opportunity to: • Build and scale products with both local and global impact. • Take end-to-end ownership of a portfolio of critical digital assets. • Create real impact for customers every day through products used across ING channels and journeys. • Lead and shape teams at a pivotal moment in their growth and maturity. • Operate at the intersection of product, technology and business strategy. • Work in an international environment with colleagues and stakeholders across multiple countries and locations. Rewards and benefits We want to make sure that it's possible for you to strike the right balance between your career and your private life. The benefits of working with us at ING include: • Hybrid working • Personal growth and continuous learning opportunities • Challenging work with significant impact and visibility • An international and collaborative work environment • Competitive salary and benefits package • The opportunity to work with talented and driven colleagues who share a passion for creating customer value About us Curious about how ING empowers people and businesses to stay a step ahead in life and in business? At ING, we are building the future of digital banking by combining technology, innovation and customer focus. We believe in empowering people to make a difference, take ownership and continuously improve. Questions? Please contact the recruiter attached to the vacancy for more information. Ready to apply? We'd love to hear from you. Upload your CV and motivation letter via the Apply button.