Product Manager

Salary Range: $75,000.00 To $120,000.00 Annually SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry. And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions. This is a remote position. Ideal candidates are located in the Des Moines, IA area. What we’re looking for: SHAZAM is looking for a Product Manager In this role, you will both guide and oversee the ideation, strategy, pricing and execution of our products and services, ensuring that they surpass customer expectations, remain competitive, deliver a secure and quality experience, comply with industry and regulatory standards, and successfully launch to reach performance goals. What you'll do: Own and manage product performance, including features, functionality, defects, client experience, and overall product quality. Identify process gaps, track defects, and collaborate cross-functionally to improve product quality and operational efficiency. Define and support the end-to-end client experience across product lifecycle stages, from onboarding through ongoing usage and support. Gather and analyze client and market feedback through user groups, surveys, and industry forums to inform product improvements. Conduct market research to assess competitive offerings, pricing, customer needs, and emerging trends. Develop and execute product strategy, including SWOT analysis, multi-year roadmaps, and business cases for new initiatives. Lead product lifecycle activities from concept through launch and ongoing optimization. Partner with cross-functional teams to define requirements, pricing, revenue forecasts, and go-to-market strategies. Create and maintain product health metrics, reports, and performance insights for leadership. What you need: 3+ years’ experience in product management required; 3+ years’ experience in the banking or payments industry preferred, especially in payment card processing and/or instant money movement solutions such as FedNow and RTP. Ability to review data sets, graphs, and charts to identify data patterns and trends and research correlation and causality and must be able to comprehend and evaluate technically complex information. Strong verbal, written communication, and presentation skills. What’s in it for you: A mission-driven company with a strong sense of purpose A hybrid work environment that values flexibility and collaboration Opportunities for professional development and career growth A culture that values innovation, integrity, and community impact Excellent benefits: Health, dental, and vision insurance 401(k) retirement plan with company match Flexible spending and health savings accounts Life insurance and short- and long-term disability provided at no cost Time away from work – PTO, VTO, paid parental leave, and company holidays Educational assistance Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer. SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment. Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; ITS, Inc./SHAZAM will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa). Please be aware that SHAZAM may use an Artificial Intelligence (AI) tool to assist in the review and screening of job applications for this position. The AI system is designed to help our team efficiently identify qualified candidates by identifying relevant skills and experience within submitted applications. All final hiring decisions are made by our hiring team.