Product Manager - Dementia Management Platform

Position Overview Join our team as Product Manager, Dementia Management Platform and own the software systems that power Ceresti’s care delivery engine. This role is responsible for all internal tools used to deliver world-class dementia care, and used daily by operations teams, clinical teams, and dementia care coaches. You will design and evolve the core platform that enables care management, coaching operations, reporting, and internal decision support. You will partner deeply with operations, clinical, engineering, and data teams to translate complex real-world workflows into intuitive, AI-enabled tools that scale. This is a high-leverage systems role. Your success will be measured by improvements in team efficiency, capacity per FTE, workflow automation, and operational quality. If you are energized by workflow design, operational excellence, AI-powered enablement, and building “superpowers” for internal teams, this role is for you. About Us & What We Do Ceresti is on a mission to reduce avoidable hospitalizations and improve care for people living with dementia while improving the lives of their families and caregivers. We envision a world in which family caregivers of people living with dementia are supported and have the knowledge, skills, and confidence to provide the best possible care for their loved ones. Ceresti is a tech-enabled dementia care provider with a differentiated model of care that improves outcomes and delivers guaranteed cost savings by including family caregivers in the care team. We offer health plans and accountable care organizations a turnkey solution for impacting a population that has limited engagement in traditional clinical programs. Our culture is rooted in agility, innovation, and collaboration. We believe that every idea—no matter how small—can spark a meaningful improvement. Together, we create solutions that make a lasting impact on the healthcare ecosystem, enabling more compassionate and cost-effective care for those who need it most. Responsibilities Product Ownership & Strategy Own the product vision and roadmap for Ceresti’s internal Dementia Management Platform. Translate company goals around operational scalability, cost savings, and care quality into clear product priorities. Design systems that enable ops teams and coaches to operate efficiently at scale. Identify and prioritize opportunities to apply AI and automation to reduce manual work, increase team capacity, and improve quality of care Balance near-term execution with long-term thinking to support scalable, efficient engagement as the business grows. Workflow & Operations Enablement Deeply understand internal workflows across onboarding, coaching, and care management. Design intuitive tooling that reduces friction and cognitive load for operational users. Improve operational workflows, care documentation systems, task management, reporting, and internal dashboards. Partner with operations and clinical leaders to continuously refine processes and embed them into software. Build intelligent decision-support tools that enhance coaching effectiveness while preserving human judgment. AI & Automation Apply AI responsibly to streamline documentation, automate repetitive workflows, surface insights, and support operational decision-making. Partner with data and engineering teams to embed predictive models and analytics into internal workflows. Ensure AI enhances the day-to-day experience of frontline teams. Execution & Delivery Define clear product requirements, user stories, and acceptance criteria. Work closely with engineering to scope, prioritize, and ship high-quality internal tools. Move quickly, unblock ambiguity, and maintain momentum in a fast-paced environment Use modern AI tools to accelerate product development Cross-Functional Collaboration Collaborate closely with clinical, operations, enrollment, and coaching teams. Partner with data and analytics teams to define operational KPIs and performance dashboards. Communicate roadmaps, tradeoffs, and progress clearly to leadership. Required Qualifications Education BS/BA degree or higher. Experience 3+ years of experience as a Product Manager or equivalent Experience building internal tools, operational platforms, CRM-based systems, or workflow software. Strong track record of translating complex real-world workflows into intuitive digital systems. Comfort working in fast-paced, ambiguous environments where scrappiness and ownership are required. Experience applying AI or automation in operational settings is a strong plus Healthcare, caregiver, or care management experience is a plus. Skills Systems thinker with strong product judgement. Highly analytical and metrics-driven. Strong workflow design instincts and comfort with data-intensive platforms. Comfort working in ambiguity and developing new 0 -> 1 processes Strong judgment around applying AI responsibly in caregiver-facing and clinical-adjacent experiences. Excellent communication skills. Highly collaborative; able to build trust across functions. Organized, pragmatic, and execution-focused. Curious, adaptable, and comfortable learning new domains. High integrity, transparency, and ownership mindset. Must be able to pass a background check. Job Type Full time Location This position is fully remote. Proximity to San Diego is a plus. What We Offer Competitive salary and benefits package Opportunities for professional growth and development Collaborative and dynamic work environment Flexible work arrangements and remote work options Access to cutting-edge technologies and tools Opportunity to work with and shape the use of emerging AI technologies in a mission-driven healthcare environment. Join us to build technology solutions that empower family caregivers and improve patient care outcomes, all while advancing your career in a dynamic, growth-oriented environment.