Product Manager, Growth

Want to be a part of a team revolutionizing and leading an entire industry with no real competition? The laundry industry is a $40+ billion dollar market, and the Cents platform is making it easier for laundromats, dry cleaners, and all garment care businesses to grow, manage, and understand their business. Backed by top-tier investors like Bessemer, Camber Creek, and Tiger Global, Cents is one of the fastest-growing vertical SaaS companies in the USA, and we're just getting started. Already profitable and growing incredibly quickly each year, we have entered the absolute best stage of being a startup. Cents is a New York-based technology company passionate about transforming the laundry industry and dedicated to enabling new ways of working, earning, and living. Cents is modernizing garment care businesses by providing an all-in-one, business-in-a-box platform to help operators start, manage, and grow their businesses. Our team is full of passionate technology experts obsessed with supporting and empowering SMBs. We feel the unique responsibility and opportunity we have to elevate an industry. We're adding great talent to help achieve this mission, and that's where you come in! We are seeking a passionate and driven Product Manager to own Growth — one of the areas we're most excited to double down on. Growth, for us, means growth for our operators: the small businesses that Cents serves. In this role you'll own two equally important engines that drive it. The first is an AI-driven growth engine — the marketing tools that generate and nurture leads, the AI customer communication that answers the phones and reaches out proactively, and the analytics and insights that shape every operator's growth strategy. The second is pickup & delivery — the mechanism that grows a retail store's business beyond its four walls and expands its market, built on top of the dispatch and delivery engine powering so much growth across the industry. You'll join the team managing these areas, working closely with cross-functional partners across engineering, design, sales, and marketing to define, build, and launch products that delight our customers and move the business forward. We're looking for someone who thrives on solving complex problems, understands customer needs deeply, and is ready to move quickly in an ever-changing technology landscape. What You'll Own 1. The AI-Driven Growth Engine Help every operator fill the top of their funnel and nurture the customers they already have — powered byCents Accelerate, Cents Assist, and AI-led insights. Grow demand through marketing, advertising, and lifecycle tools (email, SMS, reviews, and SEOwebsites) that bring in new leads and re-engage existing customers. Automate communication with AI that answers the phones, responds to inquiries 24/7, andestablishes proactive, AI-led outreach to customers. Turn data into decisions by shipping AI-led analytics and insights that surface opportunities and driveeach operator's growth strategy. 2. Pickup & Delivery Grow each retail store's business — and expand its market — by building on the dispatch and delivery engine via Cents Dispatch. Extend the storefront by making pickup & delivery effortless for operators and their customers, from online ordering to the driver experience. Scale the engine with route optimization, geofencing, the driver app, and gig economy integrations that make delivery reliable and profitable. Open new markets by helping operators reach customers well beyond their physical location. What You'll Do: Product Strategy & Roadmap • Conduct market research and competitive analysis to identify opportunities and define product vision and strategy across both growth areas. • Develop and maintain a prioritized product roadmap aligned with business goals. Product Discovery & Definition • Conduct user research, gather customer feedback, and analyze trends to understand operator needs and pain points. • Define product requirements, user stories, and acceptance criteria, and translate complex operational workflows into clear specifications. Product Development & Launch • Collaborate with engineering and design teams to ensure timely, successful delivery of intuitive, reliable, and scalable solutions. • Monitor performance, track key metrics, and analyze user data to find areas to improve. • Plan and execute product launches, including go-to-market strategies and communication plans. Product Evangelism & Process • Educate internal and external stakeholders on product features and benefits, and represent the roadmap to customers, partners, and at industry events. • Continuously improve product development processes and implement best practices. What You'll Bring: • 3+ years of product management experience, ideally building SaaS or marketplace products for small and medium-sized businesses. • A self-starter who takes ownership, moves fast, and thrives amid ambiguity and a rapidly changing technology landscape. • Proven ability to work across teams — engineering, design, sales, and marketing — and to align stakeholders around a shared roadmap. cents Product Manager, Growth • Customer-obsessed instincts, with a track record of turning customer needs into products people love. • Strong analytical skills and comfort using data to prioritize, make decisions, and measure outcomes. • Excellent written and verbal communication, with the ability to make complex topics clear Nice to Have: • Experience with AI/ML-powered products, marketing technology, or growth tooling. • Experience with logistics, delivery, dispatch, or routing products. • Familiarity with vertical SaaS, payments, or serving SMB operators. We're not just a system — we're our customers' partner. Joining Cents means working on products that directly grow real small businesses, alongside a team that's passionate about the people behind every garment care business. With 4,000+ stores on the platform and the #1 rating by customer reviews, you'll have the scale to make an impact and the runway to keep building We offer great compensation packages, and comprehensive health benefits, & believe in a strong cohesive team atmosphere. Work from-home office stipend, virtual team events, and access to learning opportunities from our team and network of advisors, and investors are just the starting point. - Competitive salary - Equity - Unlimited PTO and paid holidays - Health benefits, including medical, dental, vision, mental health support, parental leave, life and AD&D insurance, and disability - 401(k) - Work-from-home and commuter stipends - Laundry reimbursements to support our customers' businesses - Comprehensive training, learning, and development programming - Access to hundreds of discounts and rewards from renowned vendors including deals on health & wellness, travel, dining, auto insurance, and so much more!