Product Manager - Payments

Company Description Depop is a peer-to-peer circular fashion marketplace where anyone can buy, sell and discover secondhand fashion. Our mission is simple: to make fashion circular by making secondhand as exciting and rewarding as buying new. Founded in 2011, Depop’s diverse community has helped move resale into the mainstream, where buying secondhand is no longer an alternative, but how people of different ages now engage with fashion. Today, more than 56 million registered users come to Depop to find great value, express their own personal style and give clothes a longer life. We believe that everything you want already exists, and our role is to help people discover it. Powered by a team of over 500 people, our company is headquartered in London, with offices in New York. In 2021, Depop became a wholly-owned subsidiary of Etsy - the global marketplace for unique and creative goods - and continues to operate as a standalone company. For more information, visit www.depop.com We aim to create an inclusive environment where everyone is welcome, no matter who they are or where they’re from. Just as our platform connects people globally, we believe our workplace should reflect the diversity of the communities we serve. We thrive on the power of different perspectives and experiences, knowing they drive innovation and bring us closer to our users. We’re proud to be an equal opportunity employer, providing employment opportunities without regard to age, ethnicity, religion or belief, gender identity, sex, sexual orientation, disability, pregnancy or maternity, marriage and civil partnership, or any other protected status. We’re continuously evolving our recruitment processes to ensure fairness and are open to accommodating any needs you might have. AI Disclosure: We use AI tools (Google Gemini) to help our team source and review applications for roles with a high volume of applications. These tools assist our recruiters in identifying great talent but do not replace human decision-making. At Depop, every hiring decision is made by a human. If, due to a disability, you need adjustments to complete the application, please let us know by sending an email with your name, the role to which you would like to apply, and the type of support you need to complete the application to [email protected] . We are looking for a Product Manager to join the new Core Payments team at Depop. Core owns the platform, compliance and infrastructure that every payment on Depop depends on: authentication and balance protection, tax and regulatory obligations, the expansion of Depop Payments into new markets, and the reliability and cost of every transaction we process. It is the foundation the rest of our payments products are built on. This is a role for a Product Manager who is energised by complex, high-stakes platform problems. You'll own a roadmap that spans expanding Depop Payments into new markets meeting marketplace tax and regulatory reporting obligations as Depop scales, protecting user balances through authentication and MFA, and improving the authorisation rate and cost of every transaction we process. Some of this work is non-discretionary - compliance obligations that have to happen regardless of product priorities - and some of it is among the highest-leverage growth work at Depop: operating on Depop Payments drives meaningfully higher checkout conversion, and every market we expand into unlocks new payment methods for buyers and a better payout experience for sellers. Much of this work is invisible when it's done well. You'll work in a product trio with Design and Engineering, and partner closely with Finance, Legal, Tax, Fraud, Trust & Safety, Payments Operations and CX, as well as external partners such as Stripe. The best outcomes here reduce risk and cost while keeping the experience calm and low-friction for legitimate users. Responsibilities Own the product strategy, roadmap and delivery for Core Payments, spanning market expansion, compliance and tax, authentication and balance protection, and payments reliability and cost. Deliver Depop's regulatory and tax obligations - such as marketplace reporting requirements and tax infrastructure resilience - working with Legal, Finance and Tax to translate regulation into shippable product work and to manage financial and reputational risk. Partner with the fraud team to protect users and their balances by defining and delivering authentication experiences that mitigate account takeover risk while keeping friction light for legitimate users. Partner with Payments Operations on authorisation rate and cost optimisation - initiatives like 3DS strategy, payment retry and network enablement - prioritising the product work that unlocks them. Champion operational foundations: the data, reporting and internal tooling that operations and support teams rely on to resolve payments issues quickly. Make evidence-based prioritisation decisions across a portfolio that mixes growth opportunities, non-discretionary compliance work and platform maintenance, and communicate trade-offs clearly to leadership. Define and track success measures such as authorisation rate, cost per transaction and payments P&L. Partner with Payment ops to work with external partners and vendors, including payment processors and tax providers. Requirements Experience as a Product Manager shipping products end-to-end, ideally on platform, infrastructure or systems-heavy teams Comfort operating in complex, technical domains - able to earn the trust of engineers and understand system-level trade-offs Strong analytical skills: fluent in using quantitative data and commercial modelling to size opportunities, prioritise and measure impact Experience working cross-functionally with stakeholders beyond the product trio, such as Finance, Legal, Operations or external partners Ability to run a roadmap that balances growth initiatives against non-discretionary regulatory or platform work Clear written and verbal communication, including translating complex technical or regulatory topics for non-specialist audiences Nice to have (but not essential) Experience in payments, fintech, or other compliance-heavy or trust-critical product areas Familiarity with payment processors (e.g. Stripe), authorisation and interchange economics, or payment method integrations Experience with international market expansion, including regulatory, entity or tax considerations An understanding of e-commerce and/or marketplace dynamics Experience building internal tools or operational and admin products Additional Information Health + Mental Wellbeing PMI and cash plan healthcare access with Bupa Subsidised counselling and coaching with Self Space Cycle to Work scheme with options from Evans or the Green Commute Initiative Employee Assistance Programme (EAP) for 24/7 confidential support Mental Health First Aiders across the business for support and signposting Work/Life Balance: 25 days of annual leave with the option to carry over up to 5 days Impact hours: Up to 2 days of additional paid leave per year for volunteering Fully paid 4-week sabbatical after completion of 5 years of consecutive service with Depop, to give you a chance to recharge or do something you love. Flexible Working: MyMode hybrid-working model with Flex, Office-Based, and Remote options *role-dependent All offices are dog-friendly Family Life: For birth parent: 20 weeks of paid parental leave for full-time regular employees For non-birth parents: 12 weeks of paid parental leave for full-time regular employees IVF leave, shared parental leave, and paid emergency parent/carer leave Learn + Grow: Twice-yearly development chats and yearly performance reviews Learning budget Upskilling our employees with company-wide training workshops, materials and resources Your Future: Life Insurance (financial compensation of 3x your salary) Pension matching up to 6% of full base salary with Aviva Depop Extras: In-office Depop Shop (that’s free!) and a packing station with free delivery. Special milestones are celebrated with gifts and rewards!