Product Manager - User Engagement

Product Manager - User Engagement Apply At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions - myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business. As we are expanding our team, we’re looking for a Product Manager – User Engagement to help us make a real difference in the Fintech industry. Ready to join us and shape the future of payments? Let’s make it happen! About the role As a Product Manager - User Engagement , you'll own the strategy and execution for customer engagement experiences across the myPOS mobile app and web platform. You'll help merchants discover, adopt, and get more value from our products while shaping the next generation of AI-powered experiences that make managing their business simpler, smarter, and more personalised. Working closely with Engineering, Design, Data, and Commercial teams, you'll lead initiatives from discovery through delivery, driving improvements in customer engagement, product adoption, retention, and overall customer satisfaction. What you'll do: Own product strategy – Define and execute the roadmap for user engagement across mobile and web while identifying opportunities to leverage AI throughout the customer journey. Build exceptional customer experiences – Create seamless, end-to-end journeys that help merchants discover, access, and benefit from myPOS products and services. Lead product delivery – Drive complex initiatives from discovery through rollout, working across multiple teams to deliver high-impact customer outcomes. Use data to improve products – Leverage customer research, behavioural analytics, experimentation, and AI capabilities to optimise engagement, adoption, retention, and satisfaction. Collaborate across the business – Partner with Engineering, Design, Data, and Commercial teams to define requirements, prioritise work, and successfully launch customer-facing experiences. Balance customer and business needs – Make informed product decisions by combining customer insight, commercial objectives, technical considerations, and measurable success metrics. This role is perfect for you if you have: Strong Product Management experience – 3-6+ years building customer-facing digital products, ideally within fintech, payments, B2B SaaS, marketplaces, or similar technology businesses. Customer product expertise – Experience owning products across both mobile and web, with a track record of improving customer engagement and delivering measurable business outcomes. AI product experience – Hands-on experience building AI-powered products or features, with knowledge of LLMs, generative AI, recommendation systems, or other AI/ML technologies. Cross-functional leadership – Proven ability to lead complex initiatives from discovery through delivery while working closely with Engineering, Design, Data, and Commercial teams. Strong product thinking – Experience defining product strategy, prioritising roadmaps, using customer insights and experimentation, and balancing competing priorities. Bonus points – Experience building engagement, growth, or lifecycle products, familiarity with fintech or payments, or experience scaling products across multiple countries or regions. Why you should join myPOS: Vibrant international team operating in a hi-tech environment. Annual salary reviews, promotions, and performance bonuses. myPOS Academy for continuous learning and professional development. Unlimited access to LinkedIn Learning courses. Annual individual training and development budget. Refer-a-friend bonus because great people know great people. Team-building events, social activities, and international networking opportunities. What we offer: Excellent compensation package. 25 days of annual paid leave (+1 additional day per year up to 30 days). Full "Luxury" health insurance package, including dental care and optical cover. Meal vouchers worth 102.26 EUR per month. Fully covered Multisport card. Free coffee, snacks, and drinks in the office. Who we are: Since 2014 we’ve been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you’re at the counter, selling online, or on the move, we’ve got businesses covered with smart, accessible and affordable solutions that keep things easy. Our mission? It’s simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past. Pro tip: Take it easy about meeting every requirement - this job description is just that, a job description! Even if you don’t tick every box, want you to apply anyway! This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth! Apply by filling in the form below and send your CV in English! myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, colour, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances. Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted. Good luck! Department Product - Product Management Role Product Manager Locations Sofia - Office Remote status Hybrid CAREERS Go to myPOS.com Login Employee Login Candidate Login to connect Toggle navigation Home Jobs Success Stories Life @ myPOS Go to myPOS.com Employee Login Candidate Login