Product Operations Associate_Operations Quality Analyst - REMOTE

Remote opportunity - must work PST hours

Job Summary

We are seeking a dynamic and adaptable Product Operations Associate to join our team and play a critical role in executing and optimizing operational processes in a fast-paced environment. The ideal candidate will possess strong problem-solving skills, exceptional attention to detail, and excellent written and verbal communication abilities. As a Product Operations Associate, you will partner cross-functionally to execute operational workflows, identify opportunities for process improvements, support scalable operational initiatives, and ensure operational excellence while delivering a high-quality customer experience.

Desired Skills & Experience

• Experience in a high-growth startup, payroll, HRIS, or benefits technology environment preferred.
• Experience supporting leave of absence administration in a multistate environment.
• Comfortable working within queue-based operational workflows and managing competing priorities.
• Growth mindset with a bias toward action and continuous improvement.
• Empathy for employees navigating complex leave experiences.
• Experience analyzing operational data to identify trends and improve performance.
• Proficiency with tools such as Metabase, Asana, HubSpot, Google Sheets/Excel, or similar platforms.
• Ability to quickly learn technical product functionality and operational systems.
  
  

Job Requirements

• Ability to adapt quickly to changing processes and thrive in an ambiguous, fast-paced startup environment.
• Execute complex operational workflows accurately while maintaining a high standard of quality and efficiency.
• Identify process gaps, operational risks, and cross-functional breakdowns, and proactively recommend improvements.
• Strong analytical and problem-solving skills with the ability to interpret operational data and identify trends.
• Collaborate effectively with Product, Engineering, Design, Customer Success, and other cross-functional teams to resolve issues and improve operational outcomes.
• Ensure clear and effective written and verbal communication with teammates, leadership, and cross-functional stakeholders.
• Support implementation of new operational processes, product launches, and workflow changes.
• Manage multiple priorities simultaneously while consistently meeting service level agreements (SLAs) and operational deadlines.
• Contribute to documentation, standard operating procedures (SOPs), and scalable operational runbooks.
• Familiarity with operational management tools, dashboards, and reporting platforms.
  

Success in this role

• Delivers high-quality operational execution while consistently meeting SLAs.
• Proactively identifies opportunities to improve processes, reduce operational risk, and increase efficiency.
• Builds and maintains scalable documentation, SOPs, and runbooks.
• Partners effectively across teams to resolve operational issues and improve customer outcomes.
• Uses operational metrics and data to support continuous improvement initiatives.
• Contributes to a culture of accountability, collaboration, and operational excellence