Product Operations Lead – Domain Services

Product Operations Lead – Domain Services We usually respond within three days Who we are Ilkari is a privately-held start-up based in Dublin, Ireland. We deliver hyper-private scale innovation and technology to safeguard and secure data, enabling true data sovereignty even as the pace of change accelerates. Our best-in-breed sovereign technology delivers privacy and control over where companies’ data resides, where it flows, and how it’s accessed. We’re here to rewrite the story of data sovereignty – empowering innovators, pioneers and visionaries to make their mark. We believe the sky is not the limit. We strive for the perfect balance of simplicity and excellence in everything we do, and we’re looking for people who are ready to join our journey and rewrite the story of data sovereignty. Role overview The Product Operations Lead – Domain Services enables the reliable, scalable, and compliant operation of domain products by owning cross-functional operational complexity that spans Product Management, Engineering, Support, Finance, Security, Legal, Procurement, and external partners such as registries, resellers, and vendors. This role focuses on the continuous improvement of product-adjacent operational processes , including (but not limited to) domain lifecycle events such as registrations, renewals, transfers, suspensions and recoveries; supplier and registry onboarding and performance management; regulatory and accreditation readiness (e.g. ICANN requirements); and platform operational readiness from a product and partner integration perspective. It acts as the coordination and enablement layer , ensuring that complex, multi-team initiatives and systemic issues are aligned, prioritised, and resolved efficiently, while execution remains with the appropriate delivery teams. The role is internally and partner facing, strategic in nature, and distinct from Service Desk, Incident Management, and Change Management functions. It does not own customer ticket handling, incident execution, or release delivery, but ensures those functions are operationally enabled and aligned from a product perspective What you'll do Product Operational Enablement Define, document, and continuously improve product operational processes related to the domain lifecycle (e.g. registration, renewal, transfer, suspension, recovery). Ensure operational readiness for new product features that require suppliers, registries, or other partner involvement. Identify and manage cross-team operational dependencies (Product, Engineering, Support, Finance, Legal). Act as the escalation and coordination point for complex, cross-functional operational issues that exceed single-team ownership. Stakeholder, Partner & Supplier Coordination Act as the single point of coordination for domain operational matters across internal teams and external partners (registries, resellers, vendors). Manage operational relationships with registries and suppliers, including onboarding, performance monitoring, and issue coordination. Ensure clear communication and handoffs between Product, Support, and Engineering for complex operational scenarios. Regulatory Compliance & Governance (in partnership) Ensure domain product operations align with ICANN policies, GDPR , and industry regulations , in partnership with Legal, Security, and Compliance teams. Coordinate audits, accreditations, and compliance reviews from a product operational perspective . Maintain operational oversight of registry and supplier compliance requirements (e.g. WHOIS accuracy, contractual obligations). Incident & Risk Coordination (not execution) Identify and assess operational risks related to domain lifecycle, partners, suppliers, or compliance. Coordinate response to business-critical or systemic operational incidents by engaging Service Desk, Engineering, Legal, or partners as appropriate. Track resolution of complex operational issues (e.g. registry outages, failed transactions) across teams, without owning ticket execution or SLAs. Contribute to post-incident reviews from a process and product enablement perspective . Process Improvement & Change Enablement Drive continuous improvement of product operational workflows that span multiple teams. Contribute operational input into product and process changes, ensuring readiness and minimal disruption. Support change initiatives by aligning stakeholders and updating operational documentation, while execution follows established Change Management and release processes. Documentation & Knowledge Enablement Own and maintain product operational documentation . Ensure operational processes are documented, accessible, and understood by relevant teams. Provide enablement and guidance to Product Managers and operational stakeholders. What are we looking for Domain Expertise Deep understanding of domain management systems , DNS records, WHOIS protocols, and domain registration lifecycle. Experience with Extensive Provisioning Protocol, Registrar Data Escrow, WHOIS Data Reminder Policy, Form Of Authorisation , and other relevant domain protocols and standards. Familiarity with registry and reseller operations and technical integrations. Technical & Operational Skills Proficient with backend domain management tools (e.g., Origo or similar). Strong analytical skills to identify process inefficiencies and propose improvements. Effective project management skills to coordinate cross-functional efforts. Soft Skills Excellent communication and collaboration abilities. Strong attention to detail and a proactive problem-solving approach. Ability to prioritize and act decisively under pressure. Comfortable working in a fast-paced, dynamic, and globally distributed environment. What's in it for you A friendly, inclusive and multicultural environment - We are made up of over 20 nationalities. Private life and health insurance for you and your family. Four weeks per year to work from anywhere for eligible employees. Gym reimbursement. Learning Pocket: annual budget for courses, tools, or certifications. Three paid volunteering days each year. Generous referral bonus programme. A hybrid working model with flexible hours. Department Product Development Locations Málaga (Spain) Remote status Hybrid Employment type Full-time