Product Operations Manager – Housing

About the Role A fast-growing, Series D/E-stage AI automation company operating in the proptech and healthtech sectors is looking for a Product Operations Manager to support its Housing product line. The company deploys AI agents deeply into enterprise workflows, helping housing providers streamline leasing, resident communication, maintenance, and more — reducing manual work and improving experiences at scale. This is a high-ownership, execution-focused role sitting at the intersection of product, engineering, and customers. You'll help shape how new products are built, launched, and scaled for large, sophisticated enterprise clients. What You'll Do Translate product requirements into clear, buildable workflows through specs, diagrams, and thorough edge-case definition Conduct discovery sessions with new clients to deeply understand their needs and operational requirements Drive launch readiness and coordinate cross-functional stakeholders through each release cycle Analyze product usage data using SQL to surface insights, identify quality gaps, and recommend improvements Monitor post-launch performance and lead structured iteration to improve adoption and quality Manage compliance and configuration requirements across enterprise deployments Build and maintain process documentation to ensure consistency and scalability across the team What We're Looking For Required: Experience in product operations, technical program management, or execution-focused roles at a high-growth technology company Working proficiency in SQL and comfort driving independent, data-driven analysis Proven ability to manage complex, cross-functional initiatives in ambiguous, fast-moving environments Strong written communication skills — you write clear specs, crisp process docs, and useful summaries High attention to detail with a strong sense of ownership and follow-through Ability and willingness to work in-office 4–5 days per week in New York City Nice to Have: Background in proptech, multifamily housing, or enterprise SaaS Experience working closely with both Product and Engineering teams in a fast-scaling company Comfort with technical concepts and workflow design tools (e.g., process diagrams, API-level thinking) Compensation & Benefits Salary: $150,000 – $200,000 per year (USD), depending on experience Equity and comprehensive benefits package Please note: visa sponsorship is not available for this role. Location This role is based in New York City, NY . It is a hybrid position requiring 4–5 days per week in the office.