Product Operations Specialist

Requisition ID: 16016 Job Location(s): Time in Office: Hybrid At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better. Overview The Product Operations Specialist for Crocs Vietnam, within the Product Execution team, is responsible for document standardization, cross-system product data governance, and SMS sample schedule coordination. This role partners closely with internal cross-functional teams and factory partners to ensure product documentation, data accuracy, ECO processes, and sample deliverables are completed accurately and on time. The role reports directly to the Product Execution Manager, Document Management. What You'll Do Standardize product documentation by reviewing base product descriptions, processes, and related documents for accuracy and completeness, then processing and uploading approved documents in Centric. Provide end-to-end support to internal users and factories on Change Request workflows, ECO routing, ECO creation in Centric, and internal ECO release procedures. Govern product data across SAP Material Master Report, ACD reports, Centric, and related master files to ensure style, packaging, material list, and colorway transfer information is accurate for production. Distribute Ver3/Ver4 hangtag material lists and colorway transfer master files to factories, follow up on questions, and resolve data or documentation exceptions in a timely manner. Monitor key SMS sample calendar milestones, collect regional demand inputs, share forecasts with factories, and coordinate with internal teams and factory partners to resolve sample shipment exceptions and remove bottlenecks. Deliver training and operational support to factories on document management, ECO processes, Centric system uploads, and support ad-hoc special projects as assigned. What You'll Bring to the Table College degree or above, preferably in business, supply chain, product operations, documentation management, or a related field; equivalent relevant experience will also be considered. Relevant work experience in product execution, document management, product data governance, supply chain operations, factory coordination, or a related function is required. Proficient in Microsoft Word and Excel, including document reformatting, approved templates, automatic numbering, table of contents, and table conversion. Experience with Centric, SAP Material Master, ACD reports, Power BI, or AI tools is preferred. Strong communication skills with the ability to work effectively across internal teams, factory partners, and stakeholders at different levels of the organization. Highly organized, detail-oriented, patient, and able to apply sound judgment and strong decision-making skills in daily operations. Able to work independently, manage multiple priorities, and support regional collaboration with stakeholders in Vietnam, Asia, Mexico, Italy, and other relevant locations as needed. The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification. At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona. Job Category: Corporate