Product Operations Specialist (w/m/d)

We're looking for a Product Operations Specialist to join our Product Operations team - the team that makes sure the regulatory intelligence our customers depend on is complete, current and correct. Medical device manufacturers use Flinn to stay on top of every standard, guidance and regulation they're legally required to follow. When an auditor asks them to prove they caught a change, our data is the evidence. Product Operations is what stands behind that promise: we curate and verify the regulatory data at the core of the product, set up and quality-assure every new customer account, and turn what we learn into better automation. This is a hands-on, high-ownership role in a fast-moving environment. You'll work across Customer Success, Product and Engineering, and you'll have real influence on the roadmap - the improvements our team surfaces are a major driver of what gets built. It's a strong fit if you're precise by nature, energised by making messy processes work properly, and genuinely interested in using AI and automation to replace manual effort rather than accept it. Why Flinn? We are building a truly exceptional culture: While many companies claim to have a great culture, we invite you to discover what truly sets ours apart. Visit our career page , speak with our team, listen to our founders’ podcast, or experience our culture first-hand during the interview process. Make a Meaningful Impact: Your work at Flinn contributes directly to solutions that improve people’s health and lives by making high-quality health products accessible for everyone. Experienced, well-funded, highly professional : As well-funded startup veterans, we know how to sustain long-term business health and success, ensuring an environment for continuous personal growth. What’s in it for you? Join a fast-growing, well-funded European startup backed by experienced founders and investors. Be part of a mission-driven health-tech company whose work directly improves people’s lives. Take end-to-end ownership of core operational processes that keep the company running. Play a key role in scaling Flinn , shaping how operations work as we grow. Work in a high-trust, low-ego environment with autonomy and clear ownership. Enjoy flexible working hours , remote flexibility, and regular team time in Vienna. Work in a net-zero company where all unavoidable CO₂ emissions are compensated with carefully selected, high-quality removal certificates. Receive one of the most employee-friendly equity packages , including fair vesting terms and profit-sharing opportunities. Grow in a professional, high-standard environment that supports long-term personal and career development. Your Contributions to Our Journey: Take ownership of the quality and completeness of the regulatory data at the heart of our product - the foundation our customers' compliance and audit readiness rests on Own the recurring monitoring and verification cycles that keep our regulatory coverage current, and be accountable for getting them done accurately and on time Set up and maintain customer configurations end to end, and run the final quality gate before a customer goes live Act as the connective tissue between Customer Success, Product and Engineering - surfacing issues early, translating operational reality into clear requirements, and escalating with evidence Identify what's slow, manual or error-prone in how we work, and drive it toward automation together with Product and Engineering Document and improve the processes and knowledge base the team runs on, so quality doesn't depend on who happens to be doing the work What You Need to Be Successful: Must-Have 2+ years in operations, data operations, quality, project coordination, regulatory affairs or a comparable role. You're at home working through large volumes of structured information, cross-checking records against their original sources until they're right Exceptional attention to detail combined with real pace. You work precisely without getting lost in the detail Proactive communication with internal stakeholders — you keep Product, Engineering and Customer Success in the loop and flag blockers early instead of absorbing them Strong prioritisation and organisational skills, and an agile mindset: priorities here shift, and you re-plan calmly and communicate clearly when they do A drive to improve and automate — you've made a process better rather than just followed one, and you're genuinely interested in using AI and automation to eliminate manual work Strong Plus Interest in or familiarity with regulatory data and standards — in MedTech, pharma or another regulated industry, or through a life-science, regulatory affairs or quality management background 🇪🇺 At this stage of our company, we can only accept applications from people who are based in Europe with either European citizenship, an active working visa or being self-employed and joining us as a full-time contractor. We strive to remove barriers, eliminate discrimination, and ensure equal opportunity through our transparent recruitment process. We are open to all groups of people without regard to age, color, national origin, race, religion, gender, sex, sexual orientation, gender identity and/or expression, marital status or any other legally protected characteristic.