Product Support Specialist

Ready to Make a Difference in the Cannabis Industry? At Dutchie, we’re here to increase accessibility to cannabis by empowering dispensaries and guiding consumers through a seamless experience. Our Support Team is central to that mission, ensuring every dispensary and shopper has top-tier tech support to thrive with our platform. About the Role: As a key technical escalation point, you’ll help customers overcome complex challenges, providing in-the-moment solutions and feedback that shapes our platform’s future. Your expertise will keep our customers running smoothly every day of the year. Key Responsibilities: Become an expert in the Dutchie ECommerce platform, supporting all legal cannabis markets. Assist dispensary and consumer customers across email, phone, and live chat. Troubleshoot hardware and software, managing multiple issues simultaneously. Test solutions for emerging issues and contribute to knowledge sharing across teams. Contribute product feedback to the organization for future platform development. Hours of Operation: 5am-6pm PST M-F, 6am-6pm PST Sat-Sun. Open availability (evening, weekend, and holidays) are required for this role. Your Background: 1+ years in a customer support role with a knack for problem-solving. Exceptional written and verbal communication skills. Proficiency in web-based software, CRMs, and Google Suite. Flexibility to work evenings, weekends, and holidays as needed. Bonus Points for: Experience in the legal cannabis market or customer support team. Familiar with the Dutchie platform. Familiarity with Zendesk, Salesforce, Slack, and Zoom. What We Offer: Compensation : $21.64/ hour, with opportunities for advancement. Comprehensive Benefits : Medical, dental, and vision coverage to keep you healthy. Equity Opportunity : Stock options for all employees. Work-From-Home Support : Office stipend to set up your space. Flexible Time Off : Vacation and sick days. If you’re passionate about cannabis and ready to make a real impact, we want you on our team!