Product Training Specialist

Category: Customer Service Req ID: 1323 Date: Aug 18, 2026 Location: We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025. We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more. Ascend Learning's Nursing Category is fueled by a commitment to excellence as we support the full learning journey of future nurses. Our nursing brands — ATI, APEA, and NursingCE — offer evidence-based solutions designed to develop practice-ready nurses who are prepared for board certification and clinical practice. We use data analytics and engaging learning tools to help nursing students master core content. And we provide nursing education administrators and faculty with best-in-class support and expertise from some of the sharpest minds in nursing education. We aid nurse educators in understanding students' comprehension based on nearly two decades of data — including more than 12 million proctored assessments — that detail student learning and performance. The result is customers who are confident in their program offerings and positioned for healthy outcomes. WHAT YOU'LL DO The Product Training Specialist delivers Nursing product training support through expert product knowledge to ensure client product understanding, adoption of resources, and achievement of client outcomes. The Product Training Specialist (PTS) delivers onsite and virtual client trainings partnering directly with members of the Client Success Team and other key stakeholders within the organization to deliver onboarding and proactive ongoing service to clients to lead to product usage. The role will host engaging Live Webinars, technical troubleshooting. And operational support for KPI tracking using technology platforms such as Zoom to promote Nursing solutions as the leader in the industry for clients to achieve outcomes. WHERE YOU’LL WORK This position can work remote within the United States with a preference in the Kansas City Metropolitan area. This position requires up to 50% travel. HOW YOU’LL SPEND YOUR TIME Train new and existing clients about Nursing solutions in a virtual or onsite meeting providing hands-on demonstrations of product features and functionalities in the product site. Collaborate with Client Success Team and internal stakeholders to plan, execute, and assess client onboarding and proactive ongoing product training needs and provide feedback for product enhancements. Maintain "expert" level knowledge of all Nursing solutions staying informed about product updates, new features and functionality changes. Lead client facing live webinars aligned to product needs and industry trends. Use Gainsight, D365, or other technical approaches to maintain awareness of client status/book of business to increase client engagement and loyalty. Maintain awareness of client status to increase client engagement, loyalty, and escalate concerns to key stakeholders. Deliver detailed client follow-up to support service delivery and respond to additional questions and training needs. Support sales team with revenue targets in ensuring timely onsite and virtual student orientations when demand exceeds sales bandwidth. Support operational initiatives and troubleshoot product/tech issues to assist clients with quick resolution. WHAT YOU'LL NEED Bachelor’s degree in education, healthcare or business-related field required. Master’s Degree preferred. 2+ years of industry experience in educating or training on product resources Teaching or training in a business or academic setting Development of presentations to aid in learning Troubleshooting product or technical support issues Evaluating the effectiveness in training programs to assist customers with utilizing product lines Ability to travel up to 50% Self-motivated learner who is eager to learn a large portfolio of products Ability to deliver effective and engaging presentations with the capacity to adapt training styles to various audiences Innovative thinker with creative problem-solving and continuous improvement skills Articulate communicator with active listening skills who can positively engage an audience Strong analytical skills with the ability to accurately interpret data Present data findings in a manner that gives valuable insight and assists in driving effective decision-making processes Detailed oriented with accuracy and troubleshooting expertise in various system and product areas Proficient organizational skills with the ability to successfully manage and prioritize daily tasks and responsibilities HIRING RANGE The current full-time, annualized base pay hiring range for this role is $60,400.00-$86,350.00. In accordance with applicable state laws, we are providing the expected pay range for this position. Individual compensation will be determined by various factors, including relevant experience, qualifications, current business needs and local market factors. Most regular, full-time employees are eligible to participate in an Ascend incentive bonus or sales plan. BENEFITS Health, dental, and vision insurance Company paid life Insurance 401(k) with company match Paid time off and parental leave Employee assistance program Other wellness programs such as Headspace and Airvet Charitable matching program Fostering A Sense of Belonging Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging. Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire. Nearest Major Market: Kansas City