Production Administration Center (PAC) Administrator

Ready to take a different path? Passionate about Technology? Love horse racing? Eager to work in a rapidly growing industry? Fascinated by the world of gambling and casinos? If you answered YES to any of these questions, the 1/ST TECHNOLOGY Group could be the right fit for you! 1/ST TECHNOLOGY is a global group of Technology, service, and wagering companies that provides B2B and B2C wagering and betting infrastructure for the horse racing and casino industries. Our companies and products include AmTote, Xpressbet, 1/ST BET, and PariMAX, and we are always eager to add enthusiastic and knowledgeable members to our growing team. Whether you’re a railbird, gamer, or you’re just passionate about Technology, and we’d love to find out if there’s a spot where you can thrive in the 1/ST TECHNOLOGY Group. At 1/ST Technology, innovation drives us to create dynamic digital experiences in the horse racing and gaming industry. SUMMARY The PAC Administrator position ensures all required race data is received and available, all required systems and applications are functioning at peak level and all required racing maintenance tasks are completed successfully. This role facilitates the daily maintenance and monitoring of all racing systems, applications and data needed to ensure the success of a Race Day for both internal and external customers. This position completes all production administration duties and handles and resolves issues under limited direction with minimal latitude for the use of initiative and independent judgment. Background of Business: 1/ST Technology - A fully integrated racing and gaming technology company providing solutions that drive pari-mutuel and fixed odds wagering around the globe. Leading technology and services provider to the North American pari-mutuel wagering market, with services that include the horse racing industry’s most comprehensive and user-friendly wagering website/platform allowing customers to wager from a computer, phone, or mobile device. Ongoing commitment to the growth and success of the global racing industry through B2C and B2B product innovation, extensive professional services offerings, the broadest integration of hosts for commingled pari-mutuel and fixed odds and the continued evolution of the preeminent totalizator systems in the world. The position’s competencies include but are not limited to the following: Business Intelligence; Communication Proficiency; Organizational Skills; Personal Effectiveness & Credibility; Problem Solving & Analysis; Project Management; Results Driven; Technology Skills; Time Management and Teamwork Orientation. BASE WORK LOCATION: Position classification is "REMOTE" Position Status: Full-Time HOURS OF WORK: 10 Hour Shifts 4 Days a Week - Hours Vary includes holidays, evenings and weekends based on business needs BENEFITS: Eligible after 30 Days RESPONSIBILITIES/DUTIES Performs daily duties with the understanding of the importance of race data being accurate immediately and across all systems Responds to production issues immediately Supports accuracy of race day applications and processes Communicates with Customer Service, Network Operations, Vendors and End-Users (Customers) on a daily basis Researches, downloads and maintains racing data for the company (and all of its brands) to ensure race days run without issues Maintains and verifies operational documentation Supports communications regarding technical issues with all company brands, internal customers, company vendors, data suppliers and systems suppliers Suggests technical and training improvements Responds to, resolves and provides follow-up on reported issues through ticketing system Provides daily reporting to stakeholders Performs duties associated with contest support and maintenance Performs other duties as assigned EXPERIENCE & EDUCATION High School diploma or equivalent Previous computer experience and knowledge of Microsoft Office Suite Demonstrated ability to perform duties in high stress situations without sacrificing customer service or level of detail Must be able to work in a flexible work environment including working the hours necessary to achieve team or individual goals Demonstrated ability to work effectively as part of a team Preferred Experience and/or Education: College/University degree; Knowledgeable in technology, horse racing, pari-mutuel wagering, gaming, sports wagering and/or experience in a start-up environment OTHER INFORMATION: This position does not have supervisory/management responsibilities. This position is empowered to take initiative with applicable duties/projects. This position performs duties within a typical, professional office environment. At times, requires long work hours and sporadic weekend work. Please note this position/job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice. We are 1/ST Technology - A fully integrated racing and gaming technology company providing solutions that drive pari-mutuel and fixed-odds wagering world-wide. A leading technology and services provider to the North American pari-mutuel wagering market, with services that include the horse racing industry’s most comprehensive and user-friendly wagering website/platform allowing customers to wager from a computer, phone, or mobile device. Ongoing commitment to the growth and success of the global racing industry through B2C and B2B product innovation, extensive professional services offerings, the broadest integration of hosts for commingled pari-mutuel, and fixed odds and the continued evolution of the preeminent totalizator systems in the world. 1/ST Technology is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.