Production Support Engineering Manager (Financial Systems)

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you’ll be doing As a Financial System Support Manager at CIBC, you lead a team responsible for the stability, resilience, and operational support of production finance applications. You oversee incident, problem, and change management for critical finance systems (e.g., Hyperion, Prologue, Sage), coordinate major incident response, and drive root-cause resolution through robust monitoring, automation, and disciplined support practices. You work closely with Finance, Technology, Risk, Compliance, and Audit partners to manage risk, meet governance requirements, and uphold service standards for financial applications. As a people leader, you coach and develop talent, foster team effectiveness, and promote a culture of accountability, collaboration, and continuous improvement. CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2 days per week on-site at our Chicago location, while other days may be remote . Occasional travel may be required. How you’ll succeed Financial Application Stability & Support Execution: Lead the day-to-day support of critical finance applications to ensure stability, availability, and performance. Implement and uphold support standards, monitoring, and operational procedures that improve reliability and recoverability for Hyperion, Prologue, Sage, and similar systems. Incident, Problem & Change Management: Manage incidents, problems, and change activities for finance applications to minimize business impact and restore service quickly. Coordinate major incident response, support communications, and drive root-cause analysis and corrective actions. Operational & Business Insight: Apply knowledge of finance operations, business processes, and technology dependencies to assess impact, prioritize issues, and improve service supportability. Identify trends and opportunities to strengthen operational effectiveness for finance platforms. Risk, Controls & Governance Support: Ensure support activities for finance applications align with operational risk, control, and governance requirements. Partner with Risk, Compliance, and Audit teams to maintain evidence, address findings, and support adherence to policies and standards. Stakeholder Management & People Leadership: Provide clear updates on finance application health, incidents, risks, and improvement activities to stakeholders and leaders. Lead, coach, and develop a high-performing team while fostering accountability, collaboration, and a culture of continuous improvement. Cross-Functional Relationships : Maintain cross functional relationships with stakeholders including Finance Technology and Business teams to ensure shared accountability for success in supporting finance applications, Internal business partners—executive heads of CIBC’s finance lines of business, leadership teams, partner teams, and centers of excellence, External partners: Vendors and service providers for Hyperion, Prologue, Sage, and other finance platforms and direct reports and their employees, ensuring alignment to business direction and execution of deliverables. Compliance Requirements/Responsibilities: Comply with all applicable CIBC and Line of Business policies, standards, guidelines, and controls. As a manager, ensure all employees within the business unit comply with all applicable policies, standards, guidelines, and controls. Authorities/Decision Rights: Recommend changes to finance application support processes to enhance operational efficiency and effectiveness. Assign tasks, select individuals for hire, assess performance, make compensation decisions, and take disciplinary measures up to and including termination. Who you are You have 8-12 years of experience in Production Support, with a strong understanding of readiness practices for finance platforms. You bring hands-on experience supporting financial applications such as Hyperion, Prologue, and Sage, along with a solid knowledge of banking products, services, and industry regulations. You're confident using monitoring, alerting, logging, and other support tools to identify, troubleshoot, and resolve finance application issues. You also have experience leading or supporting root cause analysis, tracking corrective actions, and applying information technology service management practices, including incident, problem, change, and major incident management processes for finance applications. You have a degree. Degree/diploma in Computer Science, Finance, Engineering, MIS, or related field; relevant certifications preferred. You are a Strategic thinker. Strategic thinking and problem-solving skills; ability to align projects with broader business goals. Ability to use service and support metrics to monitor performance and drive improvements. You are a strong communicator. Strong communication skills, with the ability to explain technical issues, business impact, and resolution status to a range of stakeholders. California residents — your privacy rights regarding your actual or prospective employment At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $140,000.00 - $170,000.00 for the Chicago market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.” #LI-TA What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected] You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit . We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. Job Location IL-Chicago, 70 W Madison St Fl 10 Employment Type Regular Weekly Hours 40 Skills Analytical Thinking, Application Development, Applications Programming, Emerging Technologies, IT Strategic Planning, Mentoring Staff, Project Management Technology, Work Collaboratively