Production Technology Coordinator

Why Better. Why Now. Better is rebuilding home finance as an AI-native platform—turning a process that once took weeks into something that can happen in seconds. With over $110B in loans funded and $1.2B+ raised, we operate at real scale while rethinking how homeownership works from the ground up. The category hasn’t caught up yet. That’s the opportunity. Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes. The facts that speak for themselves: - We’ve funded over $110 billion in loans (more than any other fintech in the US!) - Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry - Better’s propriety AI platform makes us an award-winning lender: - Fintech Breakthrough Award 2025: Best Lending Innovation - Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval - Yahoo! Finance (2025): Best Online Mortgage Lender - Money Magazine (2025): Best for fast closing - Forbes (2023): Best Online Mortgage Lender We’re building the future of home finance—and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers. Essential Duties and Responsibilities · Support, Troubleshooting, Onboarding, and Offboarding: o Serve as the primary point of contact for operational and technical support related to Matrix tools, systems, and workflows. o Troubleshoot issues across various platforms (email, scheduling, websites, internal tools), identifying root causes and implementing timely solutions o Onboarding setup for new team members including system access setup and templated onboarding emails. o Manage offboarding processes to ensure proper removal of system access · Matrix Training: o Design and coordinate Matrix-related training programs o Create and maintain training materials up to date such as job aids and trainings in Confluence o Offer ongoing support and troubleshooting assistance to address any technology-related issues. · Data Management: o Manage and organize production-related data, ensuring data integrity and security. o Implement data backup and recovery procedures to safeguard critical production information. · Email Signature Creation and Management o Create standardized, branded email signatures for team members o Manage updates to signatures as roles, branding, or compliance requirements change o Ensure consistency across departments and platforms o Troubleshoot issues related to formatting, compatibility, or deployment · Website Building, Maintenance, and Domain Support o Build and maintain Matrix-related websites and landing pages o Perform ongoing updates including: content edits, design adjustments, and feature enhancements o Ensure websites remain functional, secure, and aligned with brand standards · Compliance and Security: o Ensure that production technology systems comply with industry regulations and security standards. · Documentation: o Maintain comprehensive documentation for production technology systems, configurations, and procedures. o Create user manuals and guides to assist production staff in utilizing technology tools effectively. Qualifications and Skills: · Proven experience in coordinating technology initiatives within a production or manufacturing environment. · Strong knowledge of production processes and the ability to align technology solutions with business objectives. · Excellent verbal and written communication · Demonstrated ability to adapt to a rapidly changing federal and state regulatory environment. · Ability to prioritize and meet deadlines. · Strong interpersonal and teamwork skills and ability to influence through collaboration. · Self-motivated, with a high level of personal energy and commitment. · Minimum requirement includes a high school diploma or equivalent; additional coursework in finance or a related field is advantageous. · Proficient with Microsoft Office products. Company Benefits In Office Perks Experience our comprehensive office perks, including daily meals and transport facility for commuting to and from the office, available for all employees coming to the office. Health & Well-being Our comprehensive medical plan is available for you, your spouse and dependents. Employees are covered under Mediclaim, Group Term life insurance and Accidental insurance. Other Perks at Better Experience flexibility with our night shift allowance, work from home allowance and transportation allowance, where applicable. We prioritize your convenience. By the numbers: We've funded over $110 billion in loans (more than any other fintech in the US!) Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry Better's proprietary AI platform, Tinman®, and voice-based AI mortgage assistant, Betsy™, make us an award-winning lender: Banking Tech Award USA (2026): Best LendTech Solution Fintech Breakthrough Award (2026): Digital Mortgage Company of the Year NerdWallet Best of Award (2026): Best for Home Equity Loans Fintech Breakthrough Award 2025: Best Lending Innovation Yahoo! Finance (2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval Yahoo! Finance (2025): Best Online Mortgage Lender Money Magazine (2025): Best for fast closing Forbes (2023): Best Online Mortgage Lender We're building the future of home finance — and we're looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers. Disclaimer Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.