Professional Radiology Assistant

Employment Type: Full-Time Employment Work Setup: Onsite onboarding for two to four weeks, followed by a transition to a remote setup. Work Schedule: Night Shift (Following U.S. Eastern Time Zone) Location: Eastwood, Libis, Quezon City Position Summary: We are seeking a dedicated and detail-oriented Professional Radiology Assistant to join our outsourced BPO team, providing remote support to healthcare facilities, radiologists, and medical professionals. The ideal candidate will assist in managing radiology-related tasks such as report documentation, communication with physicians, and providing essential administrative support. This role plays a vital part in ensuring seamless workflow and effective coordination between the radiology department, healthcare providers, and patients. Key Responsibilities: Call Management & Communication: Connect and transfer of calls between radiologists, doctors, and other healthcare professionals as needed. Call and relay critical and noncritical exam results to the Emergency Department (ED), primary care physicians, and other relevant medical staff. Notify radiologists immediately of code stroke calls and ensure swift communication for timely intervention. Receive and answer incoming calls from patients, healthcare providers, and other departments. Answer and respond to emails related to radiology reports and scheduling. Report Documentation & Data Entry: Document and manage radiology call reports, maintaining accurate records of patient communication and exam results. Administrative Support: Monitor and follow up on pending reports, ensuring that critical results are prioritized and communicated promptly. Collaboration with Healthcare Providers: Act as a liaison between the radiology team and other departments, ensuring smooth communication and quick resolution of any issues related to imaging procedures or reports. Collaborate with medical professionals to ensure accurate data sharing and timely updates on patient care. Radiology Workflow Support: Assist with handling incoming medical team queries related to patient results. Help manage radiology scheduling tasks, ensuring that imaging exams are properly scheduled and coordinated between the hospital, radiologists, and patients. Technical Support & Quality Assurance: Provide assistance with basic troubleshooting of radiology systems and reporting software to maintain smooth operation. Monitor radiology workflow to ensure that services are provided in a timely and efficient manner, meeting quality standards Experience Prior experience in a medical office, customer service, or administrative role is preferred. Experience with call management, report documentation, or administrative support in a medical setting is an advantage. Previous experience working in a BPO or remote support environment is a plus. Skills & Competencies: Strong verbal and written communication skills. Ability to manage and document call reports accurately. Comfortable answering calls and responding to emails in a professional manner. Proficient in basic computer skills and using office software. Ability to multitask and stay organized in a fast-paced environment. Attention to detail and ability to follow procedures. Ability to work independently and as part of a team. Physical Requirements: Ability to work remotely, with occasional need to attend in-person meetings or training sessions. Ability to sit for extended periods. Must have access to a reliable internet connection and appropriate workspace to work from home. Work Environment: This position is primarily remote but may require occasional travel for training or in-person meetings. Exposure to sensitive medical information, requiring adherence to strict privacy and confidentiality standards. Ability to work nights and holidays as needed, since this role is part of a hospital setting and may involve urgent communication or reports outside regular business hours. Must be flexible and adaptable to changing schedules and responsibilities, depending on the needs of the hospital and radiology team. WHY INTELASSIST? We grow together. We value your effort. We aim to empower you.