Professional Services Sales Architect, Principal

Make an impact by helping customers turn complex services engagements into successful outcomes. As a Principal Consulting Services Territory Manager, you will help lead the planning, delivery, and oversight of customer-facing consulting projects while partnering across Professional Services, Support, Sales, and leadership teams. You will be responsible for balancing customer needs, project risk, profitability, and delivery expectations across multiple engagements. We are seeking applicants with strong client leadership, strategic thinking, organizational skills, and the ability to bring teams together to create long-lasting success. What you will be doing: Coordinate and execute customer product and service delivery projects from initiation through completion, helping ensure work is delivered on time and within budget. Contribute to strategic planning and the execution of large-scale operational deployments while maintaining visibility into project priorities, risks, and outcomes. Evaluate engagement profitability and risk, recommending client-focused solutions that maximize value while helping minimize delivery risk. Partner with Support and internal teams to resolve customer issues, strengthen client relationships, and serve as an escalation point for professional services and implementation concerns. Lead and participate in project kickoffs, planning sessions, steering committee meetings, and other customer engagements, both remotely and on-site. Support pre-sales activities through customer presentations, services planning, proposal development, work plan creation, and consultation on delivery strategy. Lead reviews of engagement scope, planning, cost estimates, and pricing while sharing best practices and subject matter expertise with team members. What you will likely bring: 8+ years’ relevant experience with a demonstrated track record of success, including 3+ years’ industry-specific or specialized experience. Strong presentation and communication skills, with the ability to engage customers, consultants, executives, and internal teams in both in-person and remote settings. Exceptional organizational, time management, and project sponsorship skills, with the ability to manage multiple priorities while maintaining attention to detail. Experience managing high-level profit and loss performance across multiple states while maintaining visibility into individual project performance. Strong analytical and problem-solving skills, with the ability to assess customer challenges and recommend practical, strategic improvements. Bachelor’s degree or equivalent practical experience. What could set you apart: Experience leading complex consulting, professional services, implementation, or large-scale customer delivery engagements. Ability and willingness to work at customer sites as needed and travel up to 50% based on business requirements. #LI-SK #LI-REMOTE About Epicor At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners . Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you— that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal-opportunity employer. Range: Minimum: $120,000 USD Maximum: $204,000 USD The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position. Recruiter: Scott Keough