Professional Services Team Lead

About us Rentman is a B2B SaaS scaleup building a smart, powerful operations management platform to support event and media production teams. Our users plan everything from small shoots to massive festivals in 70+ countries, and they all rely on Rentman to keep their gear, people, and timing perfectly in sync. We’re based in Utrecht (NL) with a second office in Toronto (CA), and our 100+ team members work in a culture that’s open, flat, and inclusive, where curiosity drives us, ownership matters, and everyone has the freedom to challenge ideas and make an impact. Check out our public roadmap to see what’s coming next! Mission of this role As Professional Services Team Lead, you lead an international team based in Canada and the Netherlands, responsible for onboarding, training and technical implementations that help customers successfully adopt Rentman. You c ombine operational leadership with hands-on delivery and you play a direct role in growing Professional Services as a revenue-generating part of the business. You sit within the Customer Experience team and report to the Head of CX. You manage the PS delivery pipeline together with Sales and Customer Success, balancing customer impact with team capacity. Customer Success Managers own the customer relationship and project ownership and you make sure PS delivers within that framework. You work closely with Sales on planning new PS opportunities, with Support and Technical Support on complex operational issues and with Product on technical limitations and solution development. When capacity requires it, you step in yourself as consultant or trainer. What you'll do Own the PS revenue target and actively work with Sales to identify, position and convert paid service opportunities Lead and develop the Professional Services team, including performance management and day-to-day coaching, across team members based in Canada and the Netherlands Run the PS delivery pipeline end-to-end: training, consultations, migrations and technical implementations, targeting 85% onboarding success and 70% first-project completion Keep billable utilisation in the 60–70% range by coordinating with Sales and Customer Success to prioritise projects based on customer impact and team capacity Define and maintain PS delivery standards and playbooks that consistently deliver a 4.2/5 CSAT or above Intervene early when delivery risks arise and ensure projects stay within agreed scope and timelines Identify recurring onboarding challenges and translate them into structural improvements to processes, templates and service offerings Step in as delivery consultant or trainer when team capacity requires it What makes a successful Professional Services Team Lead 4+ years in Professional Services, implementation, or customer onboarding in a SaaS environment 2+ years in a team lead or management role, with direct responsibility for hiring, coaching and performance Proven track record of owning and delivering on a PS or implementation revenue target Demonstrated experience building or improving delivery processes, playbooks or service standards Experience managing a pipeline of concurrent onboarding or implementation projects across multiple customer segments Strong stakeholder management across Sales, Support and Product, and navigating competing priorities Fluent English, written and spoken Nice to haves Background in commercial operations or service packaging within a SaaS environment Familiarity with the AV rental, broadcasting or event industry What success looks like in year one Takes full ownership of the Professional Services domain end-to-end, proactively identifying gaps in planning, delivery or quality and fixing them without waiting for direction Consistently sets clear goals for the team and translates company targets into actionable priorities, making trade-offs explicit and data-informed Builds a strong feedback loop with Sales, Customer Success and Product, turning recurring onboarding challenges into structural improvements in processes, playbooks or product input Demonstrates a strong learning mindset, actively seeking to understand customer use cases, technical constraints and team capabilities and using those insights to continuously raise the bar Creates clarity and accountability within the team by defining ownership, holding a high performance standard and addressing underperformance early and directly Balances short-term delivery with long-term scalability, making decisions that improve both current execution and future efficiency of Professional Services What you’ll get An ambitious, inclusive, diverse international team A competitive salary based on experience and an additional 8% of your yearly gross income paid out every May A “13th month” annual bonus based on company results 25 days of paid vacation, plus one extra day off each year up to your 5-year anniversary A paid 4-week sabbatical after 5 years to go on an adventure Flexible WFH policy & work from anywhere for 4 weeks a year A shiny Windows or Mac of your choice An annual training budget to boost your skill A comprehensive healthcare plan and a pension plan with 3% company matching Access to OpenUp for mental well-being and personal growth A flexible and engaging work environment and various team activities An amazing office in the heart of Toronto Our process Here's a breakdown of our recruitment process to give you a clear idea: Call with recruiter about the role and Rentman (30 mins) Past experience and culture interview with future manager (60 mins) Final skills interview with a scenario exercise in our office (60 mins) Apply now by using the apply button! For questions or additional information, contact us at [email protected] . At Rentman, we celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that our differences make us stronger and strive to foster a workplace where everyone feels valued and respected.