Program Administrator, Health Services

Program Administrator, Health Services Full-Time Indeterminate What We Do The South-East Ottawa Community Health Centre (SEOCHC) is a community-based organization that has provided integrated, interdisciplinary team-based care for over 40 years. Our mission is to make a positive difference in the lives of people who face inequities – by providing accessible community health and social services. We look to bring people together with the resources, expertise and services they need so that we can do our part to build a healthy, thriving community. At the heart of our delivery model are our shared commitment to equity and social justice, whole person health, community collaboration, heart driven integrity and evidence informed excellence. Our talented, passionate team at SEOCHC makes a real and tangible impact on the lives of the residents of our community. We collaborate to deliver best-in-class services and care, and we’re looking for a Program Administrator in this newly created role to join us in our mission. ROLE OVERVIEW Job Summary The Program Administrator provides operational leadership and administrative coordination to support the efficient, high-quality delivery of primary care services. Working closely with the Primary Care Manager, clinical and administrative staff, the role oversees clinic operations, including scheduling, staffing support, client services, inventory management, documentation systems, and operational policies. The Program Administrator also serves as a key resource for staff, clients, and partners, supporting quality improvement, client experience, specialist service coordination, and organizational excellence while collaborating with internal teams and community healthcare partners. POSITION RESPONSIBILITIES Provide operational support and administrative coordination in support of the efficient, client-centred delivery of Primary Care services. Integral in clinic operations, including: scheduling, patient intake, medical records, chart audits, inventory management, purchasing, and clinical documentation systems. Coordinate administrative processes, onboarding, staff scheduling support, mandatory training, and clinic meetings to ensure effective day-to-day operations. Foster a welcoming, inclusive, trauma-responsive, and culturally safe environment by supporting equitable access to services and coordinating client feedback and complaint processes. Build collaborative relationships with interdisciplinary teams, community partners, and embedded specialist providers to support integrated service delivery. Support recruitment, onboarding, and operational oversight of administrative staff, embedded specialist clinics, and program initiatives. Lead and support quality improvement activities, including data collection, chart audits, reporting, and implementation of operational improvements. Monitor clinic resources, facilities, and operational systems to ensure compliance, safety, efficiency, and organizational standards. Promote continuous learning and ensure compliance with organizational policies, privacy legislation, occupational health and safety requirements, and accreditation standards. Demonstrate a commitment to Equity, Diversity, Inclusion, Indigenization, and Accessibility (EDIIA) by advancing inclusive, anti-oppressive, and culturally responsive practices in all aspects of service delivery. WHAT YOU BRING Post-secondary degree or diploma in relevant discipline. Three years progressive administrative experience in community or health setting, preferably working with health care professionals. Experience in healthcare administration or medical/clinical administration is an asset. Experience working with electronic medical records systems (e.g. PS Suite). Experience in program/service development, implementation, monitoring and evaluation using a quality improvement approach. Knowledge of privacy legislation as it relates to healthcare and private documents. Demonstrated ability to work in a multidisciplinary setting. Proficiency in typing, the use of computers and various software applications; database management experience an asset. Strong interpersonal (oral and written) and problem-solving skills; a commitment to teamwork. Excellent organizational skills, above average attention to detail, and ability to multi-task in a fast-paced environment. Organizational Competencies: Accountability, Client Focus, Collaboration, Continuous Learning Position Competencies: Attention to detail, Communications, Conflict Resolution, Initiative, Knowledge/Professional/Technical Expertise, Problem Solving, Teamwork, Time Management Other Requirements Current and satisfactory Criminal and Vulnerable Persons Check Proof of complete vaccination or medical exemption French language is an asset Salary $56,128/yr - $66,066/yr What we Offer Excellent employee benefits including generous leaves as well as Extended Health & Dental coverage. Opportunities for professional development. The Centre participates in the Healthcare of Ontario (HOOPP) pension plan. Additional Information For more information on our Centre visit www.seochc.on.ca . Please apply directly at: Program Administrator, Health Services - 1355 Bank with your resume. This posting is for a new role in our organization. Artificial Intelligence will not be used to screen, assess or select applicants for this position. Thank you for your time and interest, however, please note that only applicants selected for an interview will be contacted. The Centre is committed to employment equity. SEOCHC will provide accommodation for applicants with disabilities in its recruitment process. If at any stage in the selection process you require accommodation due to disability, please let us know the nature of the required accommodation. We strongly encourage applications from individuals who reflect the diversity of the communities we serve, including but not limited to Indigenous Peoples, racialized persons, members of the 2SLGBTQIA+ community, persons with disabilities, and others with lived experience of systemic barriers to equity.