Program Coordinator Capstone

Location: Remote Department: Capstone Programs / Client Services Employment Type: Part-Time (~20 hours per week) Reports To: AVP Customer Success The Capstone Program Coordinator plays a pivotal role in delivering a high-quality, competency-based capstone experience for students across an online, non-traditional university. This part-time role blends recruitment, relationship management, and project coordination to ensure that real-world capstone projects are well-designed, well-supported, and successfully completed by students across multiple academic majors. The ideal candidate is a self-starter who thrives in an independent environment, brings both sales and project management sensibilities, and is energized by building partnerships and supporting learners in a fully online, asynchronous setting. Key Responsibilities • Identify, recruit, and engage qualified Project Leaders from industry to sponsor and lead student capstone projects across a minimum of 4 academic majors. • Develop and maintain an ongoing pipeline of prospective Project Leaders to ensure approximately 20 active projects are staffed annually. • Conduct outreach and presentations to prospective Project Leaders, articulating the value of engaging with student capstone talent. • Manage the full recruitment lifecycle from initial contact through project onboarding, ensuring a timely and positive experience for all Project Leaders. • Maintain accurate records of outreach activity, pipeline status, and recruitment outcomes. Project Design & Project Leader Support • Work closely with Project Leaders to co-create student capstone project briefs that are appropriately scoped for the competency-based, online learning environment. • Guide Project Leaders in designing deliverables and milestones that students can meaningfully complete without direct faculty oversight. • Provide ongoing support and coaching to Project Leaders throughout the project lifecycle, including check-ins, troubleshooting, and facilitation as needed. • Help Project Leaders understand student context, including the asynchronous, self-directed nature of the academic program, to set realistic expectations. • Develop onboarding resources and templates to streamline the process for new Project Leaders. Software & Platform Enablement • Onboard and train Project Leaders on the software tools and platforms used to manage and deliver capstone projects. • Provide ongoing technical guidance and troubleshooting support to ensure Project Leaders and students can navigate the platform effectively. • Serve as a resource for students experiencing questions or challenges related to the software, project requirements, or program logistics. • Identify and escalate recurring platform or process issues to appropriate internal stakeholders. Client Engagement & Reporting • Serve as the primary operational point of contact for the university client, providing regular updates on project status, recruitment progress, and program health. • Proactively communicate challenges, escalations, and resolutions to ensure client confidence and program continuity. • Prepare and deliver periodic progress reports and summaries that demonstrate program outcomes and engagement metrics. • Contribute to strategic discussions with the client around program growth, process improvements, and success benchmarks. Student Support • Serve as a responsive resource for students navigating questions about their capstone project, platform tools, or program logistics. • Foster a supportive, solution-oriented environment for students in a faculty-independent academic model. • Escalate academic or programmatic concerns appropriately in alignment with institutional policies. Qualifications • 3+ years of experience in a role that combines outreach, sales, recruitment, or business development with project or program management. • Demonstrated success in a client-facing role, with the ability to build trust and manage expectations across diverse stakeholders. • Strong organizational skills with the ability to manage multiple active projects and relationships simultaneously. • Experience supporting or working within online, competency-based, or non-traditional educational environments strongly preferred. • Comfort and proficiency with digital collaboration and project management tools; ability to learn and train others on new software quickly. • Excellent written and verbal communication skills, with the ability to adapt style for industry professionals, students, and institutional clients. • Ability to work independently with minimal supervision and maintain consistent progress toward defined goals. • Bachelor’s degree; relevant experience may substitute. Please note, this is a US-based part-time role, and we are looking for candidates who are comfortable working on an hourly basis.