Program Director

OVERVIEW iTech AG is seeking an experienced Program Director to provide strategic program leadership, hands-on contract support, technical writing, client relationship management, and account growth in support of our U.S. Census Bureau and broader Department of Commerce portfolio. This hands-on leadership role combines program and contract management with direct technical delivery. The Program Director will oversee assigned programs and contracts while also contributing directly to client deliverables as a Technical Writer. The role will also support continued account growth by strengthening client relationships, identifying emerging requirements and opportunities, and contributing to capture and proposal activities. ROLES AND RESPONSIBILITIES Provide leadership and oversight for assigned Census Bureau and Department of Commerce programs, contracts, projects, and workstreams. Provide direct, hands-on contract support and serve as a Technical Writer, developing, reviewing, editing, and maintaining technical, operational, training, process, and program documentation. Work with Government stakeholders, subject matter experts, technical teams, and project personnel to translate complex information into clear, accurate, user-focused documentation. Develop and maintain technical documentation, SOPs, user guides, process documentation, training materials, manuals, job aids, presentations, reports, meeting materials, and other contract deliverables. Lead program planning, execution, monitoring, and control to ensure delivery within scope, schedule, budget, quality, and contractual requirements. Monitor contract performance, deliverables, milestones, staffing, financial performance, risks, issues, and client satisfaction. Oversee labor utilization, funding, forecasting, invoicing, subcontractor performance, and overall contract health. Manage document review cycles, incorporate stakeholder feedback, maintain version control, and support Government review and acceptance. Manage and mentor Project Managers, Task Leads, technical staff, and other delivery personnel. Serve as a senior iTech AG representative and trusted advisor to Census Bureau and Department of Commerce stakeholders. Build and maintain relationships with Government program leadership, CORs, Contracting Officers, technical stakeholders, and SMEs. Partner with iTech AG leadership, Growth, Capture, and Proposal teams to support continued expansion of the Census and Commerce account. Identify new, follow-on, recompete, and adjacent opportunities through client relationships and knowledge gained from contract execution. Contribute to account planning, opportunity qualification, capture, solution development, proposal writing, staffing strategies, win themes, differentiators, and oral presentations. Translate successful contract performance into past performance, case studies, reusable solutions, and new business opportunities. MINIMUM QUALIFICATIONS 10+ years of progressive professional experience supporting federal government programs, projects, or contracts. 5+ years of program or senior project leadership experience with responsibility for delivery, client engagement, staffing, financial performance, and contract execution. Demonstrated hands-on technical writing experience within a federal government or similarly complex environment. Demonstrated ability to develop clear, concise, technically accurate documentation from complex source material and SME input. Experience managing federal contracts across scope, schedule, budget, staffing, quality, risk, and performance. Experience working directly with senior Government stakeholders and technical SMEs. Experience managing multiple projects, workstreams, deliverables, and priorities simultaneously. Experience managing contract financials, including budgets, forecasts, labor utilization, funding, and subcontractor performance. Experience leading multidisciplinary professional services teams. Demonstrated experience supporting federal business development, capture, proposal development, and/or account growth. Strong writing, editing, research, analytical, facilitation, presentation, and executive communication skills. Ability to operate effectively as both a strategic leader and hands-on individual contributor. EDUCATION AND CERTIFICATIONS Bachelor's degree in Business Administration, Management, Communications, English, Information Technology, Technical Writing, or a related discipline required. Master's degree in a related discipline preferred. PMP certification preferred. Agile/Scrum, ITIL, technical writing, or other relevant professional certifications are desirable. PREFERRED QUALIFICATIONS Prior experience supporting the U.S. Census Bureau and/or Department of Commerce. Experience providing both program leadership and hands-on technical delivery within the same federal account or portfolio. Strong technical-writing background with experience translating complex technical and operational information for multiple audiences. Experience with training development, technical documentation, business process documentation, IT modernization, data analytics, enterprise platforms, Agile delivery, and/or digital transformation. Experience managing FFP, T&M, and task-order-based federal contracts and supporting BPA, IDIQ, and GSA MAS environments. Demonstrated success contributing to federal account growth through opportunity identification, capture, proposal development, and expansion of existing work. Experience developing executive-level client relationships that have contributed to follow-on work or new business. Experience working with CORs, Contracting Officers, program leadership, and technical SMEs. Experience managing subcontractors and strategic teaming partners. Strong federal proposal-writing and solution-development experience. SECURITY CLEARANCE Must be able to successfully complete required Department of Commerce/Census Bureau security and suitability processing, as applicable to assigned work. Must be able to maintain eligibility for access to Government facilities, systems, and information as required. iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws. iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to [email protected]. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.