Program Director, Care Navigation Operations & Engagement Remote , United States See Opening

Position Summary: The Program Director of Case Management and Member Engagement (Care Navigation Operations & Engagement) collaborates with care services, clinical, and cross-functional leadership to develop, define, and execute strategies for Healthmap Care Management Programs. This ensures the programs engage members, follow clinical best practices, and achieve performance targets. Responsibilities: Responsible for designing care management service delivery that is aligned with organizational goals for clinical, financial and experience outcomes across all Regional Pods Leverage payer content knowledge to ensure care teams execute against established goals across multiple payers Drive clinical outcomes through workflow design and content to proactively address opportunities for improvement by working with CS Ops Management Collaborate with the population health operations and analytics teams to execute organizational strategy and execute quality metric outcomes around the CN program objectives Articulate barriers and challenges across the management structure to identify solutions that contribute to the development of a sustainable platform for care management programming Work with CN Ops Leadership on strategic planning, program development and operations management across the regions to ensure CN model is achieving targets Lead the development of well-planned, well-integrated, cost-effective approaches to the case management of members. Ensure proactive intervention and targeted use of case management resources. Coordinate care effectively among all providers to ensure a seamless delivery system Incorporate evidence based best practice standards into program development. Research, analyze and define programs; develop the structure and key elements of the program; manage the development of new programs from concept to implementation; provide post-implementation monitoring and oversight by working with CS Ops, and cross functional departments for end-to-end alignment on program components Gather and document clinical and operational business requirements facilitating accurate and efficient translation to IT to establish efficient technology design and delivery Lead end to end Super User Acceptance Testing Collaborate with Reporting and Analytics team to ensure accurate capture of Client SLA documentation to achieve targets Collaborate with Quality and Clinical Leadership to ensure NCQA accreditation guidelines are following best in class in case management practices Serve as clinical case management subject matter expert for clinical program development and alignment with Member Engagement Collaborate with AI/ML to support Healthmap initiatives Monitor key performance indicators (KPIs) to assist operational performance, identify and address barriers and/or areas for improvement Stay updated on industry trends and best practices in healthcare operations and provide suggestions for process improvement Available to work outside normal business hours based on business need Perform other operational functions necessary for efficient and successful growth in the market Requirements: Bachelor’s degree required. Bachelor’s in Nursing or Masters preferred 10- 15 years’ experience strategizing and implementing the design of clinical and quality activities, prior experience in healthcare required 10 years of progressive leadership management operations experience, preferably in a healthcare setting Proven history of generating superior results Travel to corporate headquarters as needed Skills: Excellent communication skills, both written and verbal, to effectively convey information to stakeholders Must be able to work collaboratively in a highly matrixed environment Strong organizational and multitasking abilities to manage competing priorities Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook Strong critical thinking skills to identify and resolve operational challenges Ability to collaborate with team members and stakeholders Travel: Limited Travel, scheduled per needs of the business Working Conditions: All roles require: • Sitting - Ability to sit for extended periods stationary or while driving • Dexterity/Effort - Repetitive motion for typing and/or texting - Good manual dexterity for handling packages, paperwork, operation of motor vehicles and/or electronic devices • Sense Acuity - Ability to see/read computer monitors or other electronic devices Additionally, on-site or at location positions (ex. Mailroom, IT or Admin) may require: • Lift/Carry/Push/Pull - Occasional movement of equipment, or materials up to 50/75 Pounds • Bend/Twist - Occasional bending, twisting, and stooping - Occasional need to kneel or crouch Additionally Traveling positions (ex. Field Care Navigators or Quality Practice Advisors) may require: • Sense Acuity - Ability to see/read road signs, maps, and electronic devices - Good visual acuity for driving, including peripheral vision and depth perception • Environmental - Possible exposure to travel, traffic and/or other outdoor hazards - Possible exposure to various weather conditions, including extreme heat, cold, rain, and snow #LI-REMOTE