PROGRAM IMPLEMENTATION MANAGEMENT OFFICE MANAGER

Position Title: PROGRAM IMPLEMENTATION MANAGEMENT OFFICE MANAGER Pay Grade: 17 ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE). ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected]. Job Summary The Program Implementation Management Office Manager serves as the program control tower for performance governance, executive reporting, business review management, site opening readiness, and cross-functional project execution. This role is accountable for establishing structured reporting practices, creating and maintaining KPI and SLA dashboards, preparing Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs), and managing project schedules for new site openings and ad hoc initiatives. The position requires a highly organized, data-driven leader who can translate operational activity into clear executive insights, manage deadlines across multiple workstreams, and support disciplined execution across complex facilities management programs. REMOTE Key Responsibilities Own the governance structure for KPI, SLA, project, and business review reporting. Lead development of performance dashboards that convert operational, financial, staffing, safety, and service delivery data into actionable insights. Coordinate Monthly and Quarterly Business Reviews by consolidating performance results, business updates, risks, action plans, and strategic priorities. Manage integrated project schedules for site openings, mobilizations, expansions, transitions, and ad hoc program initiatives. Partner with operations, finance, sourcing, engineering, and site leadership to ensure timely inputs, accurate reporting, and accountable follow-through. Support senior leadership with concise performance narratives, risk updates, readiness summaries, and decision support materials. Qualifications Demonstrated experience in program management, project management, operations governance, or integrated facilities management support. Strong ability to create executive-level dashboards, business review materials, KPI frameworks, and performance narratives. Experience managing complex schedules, mobilizations, implementation plans, or cross-functional operational projects. Advanced proficiency with Excel and working knowledge of tools such as Power BI, SharePoint, Microsoft Lists, Power Automate, Smartsheet, or equivalent platforms. Strong financial and operational acumen, including the ability to connect performance metrics to cost, risk, and business outcomes. Excellent stakeholder management, communication, facilitation, and executive presentation skills. Highly organized, deadline-driven, and comfortable managing multiple priorities across sites, functions, and leadership groups. Apply to ESFM Services today! ESFM is a member of Compass Group USA Click here to Learn More about the Compass Story Associates at ESFM are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ESFM.pdf Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. Eurest Services maintains a drug-free workplace. Req ID: 1559385 ESFM Julia Lari Nearest Major Market: Charlotte Job Segment: Administrative Assistant, Office Manager, Administrative