Program Implementation Manager

Employment Type: Full-time, 35 hours per week, continuing role Remuneration: Level 8 – from $132,445 plus 17% superannuation and leave loading Location: Kensington, NSW (Hybrid working conditions) About UNSW At UNSW, we pride ourselves on being a workplace where the best people come to do their best work. We aspire to be Australia’s global university, improving and transforming lives through excellence in research, outstanding education and a commitment to advancing a just society. Why your role matters The Program Implementation Manager leads strategic relationships and drives the execution of custom executive education programs for corporate and government clients. Working across internal teams and external stakeholders, the role oversees program governance, project planning, learner engagement, and delivery to ensure solutions are on time, within scope, and aligned with contractual goals. Additionally, the Manager leverages client insights and partners with leadership to enhance AGSM’s product offerings, operational efficiency, and long-term business growth. About the Role The successful applicant will be required to undertake and have experience in the following areas of expertise: Drive end-to-end management of custom learning portfolios, handling scheduling, weekly reporting, and serving as the primary client contact to ensure seamless program execution. Deliver high-touch customer service and exceptional learning experiences tailored to meet specific corporate upskilling and workforce strategy needs. Establish strong client relationships to proactively navigate organizational constraints, manage project risks, and implement robust governance practices. Coordinate core project lifecycle activities, including dependency mapping, change management, and resource allocation to support operational excellence. Monitor learner engagement, performance data, and stakeholder feedback to resolve delivery challenges and drive impactful learning outcomes. Partner with the Head of Product and Program Implementation to share client insights, refine program quality, and identify growth opportunities for repeat business. About You Tertiary qualification in a relevant discipline with proven project management experience across the full project lifecycle. Advanced written and verbal communication skills, with exceptional attention to detail and strong stakeholder engagement capabilities across all organizational levels. Sound understanding of budgeting, resource allocation, and financial tracking procedures. Technical proficiency in Microsoft 365, SharePoint, Learning Management Systems (e.g., Canvas, Moodle), and Wrike project management software. Excellent time management and organizational skills, with a proven ability to prioritize, exercise initiative, and meet tight deadlines in a fast-paced environment. Demonstrated ability to work independently and collaboratively within a team while committing to university values and health and safety policies. For further information on the role & responsibilities, please refer to the Position Description How to Apply: Submit your CV & cover letter detailing your interest and suitability for the job (as per the skills & experience bullet points in the Position Description ) before Sunday 16 th August by 11:55pm. Please note: Sponsorship is not available for this role, valid Australian working rights are required on application. UNSW Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include: Flexible Working Options (work from home, flexible hours etc) Additional 3 days leave during December festive period. Career development opportunities Up to 50% discount on UNSW courses Flexible 17% Superannuation contributions, additional leave-loading payments and salary sacrifice. Discounts and entitlements (retail, education, fitness passport) UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. Pre-Employment Checks Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for. These pre-employment checks may include a combination of some of the following checks:- National and International Criminal history checks Entitlement to work and ID checks Working With Children Checks Completion of a Gender-Based Violence Prevention Declaration Verification of relevant qualifications Verification of relevant professional membership Employment history and reference checks Financial responsibility assessments/checks. Medical Checks and Assessments Compliance with the necessary combination of these checks is a condition of employment at UNSW.