Program Manager

Program Manager Latin America | 100% Remote About CodeRoad CodeRoad provides end-to-end software development services, helping businesses scale with ideal infrastructure solutions. From staff augmentation to dedicated IT teams and general software engineering, our nearshore technology services empower businesses to thrive in an ever-evolving digital landscape. About the Role The Program Manager serves as the technical backbone and operational anchor for our high-performing PODs. Bridging the gap between high-level client strategy and daily tactical execution, you will lead cross-functional delivery teams—guiding Senior, Intermediate, and Junior project staff toward consistent execution excellence. This role is critical to scaling our nearshore delivery operations and driving long-term client retention. By combining hands-on team leadership, proactive risk management, and solution advisory, you will ensure that software delivery decisions directly align with our clients' business goals while fostering a culture of continuous mentorship and team growth. Key Responsibilities Anchor Delivery Execution: Own the full program delivery lifecycle by breaking down complex program requirements into manageable backlogs, estimating milestones, and unblocking daily POD activities. Lead and Mentor PODs: Direct daily team operations, foster high morale, and actively mentor engineers and project staff through structured feedback, 1:1 sessions, and performance evaluations. Drive Strategic Client Partnerships: Serve as the primary delivery point of contact for client stakeholders, proactively managing expectations, communicating technical progress, and identifying account expansion opportunities. Optimize Delivery Quality: Establish and enforce rigorous local delivery review processes, ensuring all outcomes strictly adhere to CodeRoad’s standards and client SOW requirements. Mitigate Delivery Risks: Proactively identify, track, and resolve project-level bottlenecks, technical blockers, and burnout risks before they impact timeline or budget commitments. Support Talent Acquisition: Partner with hiring teams to evaluate and interview candidates joining your assigned accounts, ensuring seamless onboarding and cultural fit. Requirements 4+ years of experience in technical project management or program delivery, with at least 1 year in a lead or anchor role within a nearshore or agency setting. Agile & Scrum Mastery: Deep expertise in running modern software delivery workflows using tools such as Jira , Confluence , or Linear . Proven Leadership: Strong background in mentoring cross-functional teams, managing delivery quality, and conducting evidence-based performance evaluations. Business Acumen & Ownership Mindset: Demonstrated ability to connect engineering decisions to business outcomes and proactively drive account health. Advanced English: Mandatory native or near-native bilingual fluency (English/Spanish) with exceptional verbal and written communication skills for client-facing interaction. Educational Background: Bachelor’s Degree in Business, Computer Science, Engineering, or a related field. Nice to Have Active certification in modern project methodologies ( PMP , CSM , or SAFe ). Prior experience managing multi-disciplinary nearshore PODs across different time zones. Familiarity with modern cloud architecture concepts, software delivery pipelines, and AI-driven workflow tools (e.g., RAG , orchestration frameworks). Hands-on experience contributing to client discovery phases, SOW creations, and upsell conversations. What You’ll Love 100% Remote work environment. Competitive USD compensation . Holidays off & Paid Time Off (PTO) . Health insurance assistance program. Fast-paced environment with significant room for professional growth and leadership development.