Program Manager

About the role

We are looking for a Program Manager to take care of an AI and automation service at one of our clients. This is not a single project role. It is about running the whole service: from the moment a business demand appears, through assessment and delivery, to the maintenance and support of what is already running.

The role combines three things that are rarely looked for together: putting processes and ways of working in order, leading a delivery team, and holding a conversation with the business at senior management level. On top of that comes enough technical understanding to judge for yourself what is feasible and what it will cost.

Responsibilities

• Run the service across its whole lifecycle: demand intake and qualification, business justification, backlog, delivery, maintenance and post go live support.
• Build and run a single demand intake process: where requests land, how they are assessed, who decides what enters delivery and on what grounds.
• Set priorities, and park or decline requests deliberately, communicating that decision back to the requester.
• Plan and protect team capacity: utilisation, backlog, moving resources between topics.
• Report at two levels: a concise view for management and a detailed one at backlog and task level.
• Set the team's ways of working and bring the tooling to a state where it genuinely shows progress, utilisation and status.
• Lead within the service: work organisation, delivery standards, continuous improvement of how the team works. The role does not include disciplinary leadership such as HR matters or leave approvals.
• Work with business and technology stakeholders, including at VP level, and keep it transparent what the team is working on and with what result.
• Maintain and develop the portfolio of solutions already in operation, not only new deliveries.

Requirements

• At least 8 years of experience running development and automation projects and programmes, including at least 3 years in a management role, evidenced by delivered work.
• The ability to organise a team around processes and ways of working, not only around a schedule.
• Practical experience managing team capacity: utilisation, backlog, priorities, business justification of individual topics.
• A hands on approach. We expect you to set up the tooling and report yourself rather than delegating it to the team.
• Experience communicating with stakeholders at VP level and above, adapting the message to the audience.
• Enough understanding of automation and AI based solutions to judge feasibility, effort and the maturity of a given topic.
• Practical familiarity with the cloud ecosystem a delivery team works in, and with work management tooling.
• Fluent spoken and written English, at a level that supports comfortable conversation with senior leadership.
• Self sufficiency in remote work and experience leading a distributed team.
• This is a role for an experienced professional. We are not looking for candidates at the start of their management career.

Nice to have

• Experience in a Microsoft environment: Azure, Copilot Studio, Power Platform.
• Experience with RPA, UiPath in particular, and with Python.
• Familiarity with tooling for agent governance, observability and cost control.
• Process credentials such as Lean Six Sigma.
• Experience in a shared service centre or an organisation of comparable scale.
• German language.

Must possess a legal work permit in Poland

Benefits:

General benefits - depends on the form of employment

• Hybrid work model combining office & remote work
• Attractively located office with collaboration spaces
• Onsite parking space for employees
• Referral program with financial bonus
• Life Insurance
• Budget for development (including language courses and others), clear career path with the possibility to gain experience in international environment
• Access to internal Learning Platform with multiple trainings oriented for professional growth

Lifestyle benefits:

• Access to MyBenefit platform (Multisport included)
• Team Building activities
• Charity initiatives
• Working environment promoting diversity and inclusion

Health benefits:

• Private medical care - Platinum Package